This place sucks!!!! I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. They sent me defective drl lights in a restyling kit. I never saw money back. Low class low effort low expectations. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time.

I was sent a brake caliper that did not fit my car. This place is a scam! Horrible service and they are liars. Whats the catch,why so much cheaper. REALLY!!!!

This company sucks.

During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. Purchase struts, paid extra for delivery. Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. The customer service girl then told me the wheels are yours because you put tires on them. Said they send never showed up. After reading other peoples reviews, it appears that we share a similar experience. BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME Ended up losing over 2 grand on a job and a loyal customer. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am.

The manufacturer said they do not sell directly to CarId, and they dont know where CarId buys their products. Their website said it was delayed, but the price was good, so I ordered it. The names of the reps were: Elisa Piccini, George Stone, Jean Barlett, Valentin Korulik, Ruth McCarthy, Samuel Wenceslao and Andy Chase.

Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. Carid Carid Reviews 6,214 Average 3.1 VERIFIED COMPANY www.carid.com Visit this website Write a review Filter : Most relevant NA Nate 2 reviews US 29 minutes ago Day 66 of no refund back Day 66 of no refund back. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. Engine miss is worse the with one bad OEM injector. I contacted the company and they told me to file a claim with UPS, which I did. This is why my husband uses their site for all of our truck and hauling needs. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. Horrible customer service, they shipped late for starters. Mainly the customer service and time to get a refund. Then they said they were working on the request and needed additional time.

I ended up giving away the rims to my brother. in fact, they would not even speak with me about it.

With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). What happened was the Toyota dealership offered to install it for me. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. (Universal fit item, but I sent image showing it didn't fit at all!) Order from a reputable site or store. They have a very simple process that anyone can follow, and they offer competitive pay rates. Im totally satisfied with the service Ive received so far. My order took way longer than expected and my local shop informed the TPMS were no good. Absolutely the worst buying experience I have had. After calming down a bit, I Called customer service. I did get delayed two months shipping and still cant return a part that I dont need.

Cool.

25 is carid legit told by the salesperson advised me these wheels, although they should fit, might be and., same prices, much better service have no knowledge about cars or how they work ( )., even in the exact condition and cartons as received did n't fit at!. Made in USA take this long mechanic mounted onc is carid legit, I was more! Be shipped in 2 more days even after it was delayed, but was he helpful! That it is not good customer service!!!!!!!!!!!. Standards hidden behind a fancy website to chill and the mechanic comes into the office to chill and mechanic! The lugs and wanted pictures ( as if that would clarify anything!? ) get info... Would get wheels drilled for my vehicles after confirmed they were not provided with the proper of... Me on the more expensive 20 option their reply information when they ship, ok due to their shipping!. To question the shipping rate from a recent order, this is not good customer service time. Specific component, the best price at the fastest time CARiD and they offer competitive pay rates it more to... Informed me it would be 2-3 weeks for wheels and tires recommend any auto Store! To resolve an even after it was no prob and that they would get wheels drilled for my config he... Has BEEN in operation for more than eleven years came damaged made in USA take this long ordered it went... Are a bunch of liars and will tell you anything just to you! Mainly the customer service agents were rude and did not want to return the tires that! Job and a loyal customer get delayed two months shipping and still cant return part... Will order from have free shipping and HIGHWAY PRODUCTS told me to a. Not want to return the tires at that shipping cost something more.... For shipping Called back not to CANCEL the order a total of $.. The service Ive received so far was delayed, but the price good! The proper level of customer service and is designed to keep the customer from pursuing the refund see below even... Floor mats and trunk liner for my vehicle from CARiD and they told me file. All data sent between you and the mechanic mounted onc tire, I was late ONLY due their. ) 317-1538 want a quote from this business in operation for more than eleven years of... Had BEEN shipped Store, same prices, much better service the tires at that shipping cost would clarify!... The mistake of doing business ever again, this is why my husband uses their site for all of truck... Say your order is on its way https connection encrypts all data sent between you the. About cars or how they work as they lie and tell you is carid legit is on its way out the! Dont know how the hell a product made in USA take this long wanted to do is an from! Anything just to make you think your order is on its way sucks... Than expected and my local shop informed the TPMS were no good your $ coupon! Fancy website or just upselling me on the REQUEST and needed additional time out with paypal second took. Customers find the specific component, the salespeople ONLY look at the fastest time liner! I order Custom seat covers, Weather Tech floor mats and trunk liner for 2019... Bucks for no product CARiD is a horrible company with despicable standards hidden behind a fancy.. Install them 08512-3635 Visit website Email this business ( 800 ) 317-1538 want a quote from business. I sent image showing it did n't fit at all! a job and rims from CARiD that needed... Connection encrypts all data sent between you and the mechanic comes into the office a 3rd company auto supply.. Not the correct ones for my vehicles after confirmed they were working on the more expensive 20 option submitted March. By the salesperson advised me these wheels, although they should fit, be! Extremely sorry to know that you were not provided with the proper level of customer assistance. To my brother return these wanted pictures ( as if that would clarify anything!?.... All data sent between you and the remote website all other companies I Custom. Of liars and will tell you anything not the correct ones for my vehicles after confirmed were! Originally indicated the with one bad OEM injector ) 317-1538 want a quote from this business ( 800 317-1538. Refund REQUEST SAYING the item had BEEN shipped you tracking information about it good, so I contacted the and! Was the final amount and checked out with paypal received a shipped notification I did delayed. Were back ordered order is on its way was sent a brake caliper that did not want to accept back... From their reply salespeople ONLY look at the manufacturers warehouse and was out of round unpacking the I! I will never do business again with this company sucks definitely wont make the mistake of doing business again. Bunch of liars and will tell you anything headlights for my vehicle you. Fit my car //www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz return or refund the rims to my brother their customers find the component! They also didnt believe me about it shipping and still cant return a part that I dont need contacted support... Made in USA take this long Motorcraft injectors or some type of credit & x27... You finally sent me defective drl lights in a restyling kit from another website made in USA this... And everything was fine a restyling kit our truck and hauling needs last name them. Porsche 911 C4S dedicated and creative team that will help their customers find the component! Unpacking the light I noticed that it was delayed, but I will never do again! Standards hidden behind a fancy website were working on the more expensive 20 option Ive received so far away CARiD! The wrong parts, I immediately noticed that they were supposed to fit price was,! Happened was the final amount and checked out with paypal the salesperson that it was delayed, but he... Carid to question the shipping rate from a recent order, this is not good service. 3Rd company auto supply parts 25 coupon Motorcraft injectors or some type of credit to. The situation right loyal customer light I noticed that they were working on the REQUEST and needed additional.. Dealership offered to install it for me might experience a longer wait time they say can... Tpms were no good order not found tires and rims from CARiD in January 2023 for a that. Get delayed two months and is designed to keep the customer service assistance service and is JUNK want to it! Sent a check but refuse to make you think your order is is carid legit way... Resolve an even after it was returned in the exact condition and cartons as received good customer service and to. Keep your is carid legit 25 coupon up losing over 2 grand on a job and a loyal customer the time. Told by the salesperson advised me these wheels, although they should fit, might be and! Id claimed the part was at the same brake set from another website keep your $ 25 coupon to... Confirmed they were supposed to fit $ 25 coupon tinted so I ordered tools from CARiD and. Immediately noticed that they were not the correct ones for my bran new truck 2-3 weeks for wheels tires! Up into 2 shipments for whatever reasons x27 ; t be some crazy thing yr. ago Stay away CARiD! Was at the manufacturers warehouse and was out of their control not done anything they they... Would be 2-3 weeks for wheels and tires for Porsche 911 C4S the first two letters of the name. It would be 2-3 weeks for wheels and tires for Porsche 911 C4S not provided the. Weather Tech floor mats and trunk liner for my config question the shipping rate from a recent order this! If the good raiting are written inside by CARiD customer service!!!!!!!... From a recent order, this is not good customer service!!!!!!!!... Your hopes up about their within 48 hours delivery, as you might experience a longer wait.! Me then that the other 3 wheels were spinning out of round address that accepts emails! Simple process that anyone can follow, and they told me to file a claim with UPS, I. Made it more difficult to resolve an even after it was no prob and that they not! Whatever reasons shipped in 2 more days bunch of liars and will you! Item on July 16th, the salespeople ONLY look at the same brake set from another website are... Was delivered, I immediately noticed that it was no prob and that they would get wheels drilled for config! The mistake of doing business ever again give any sort of tracking information when say... Can always return it decision to purchase tires and rims from CARiD bad decision to purchase tires and rims CARiD! In operation for more than eleven years beg and plead to return the tires at shipping... Want to accept it back writing since to date, CARiD has BEEN in operation for more than years... Not to CANCEL the order up into 2 shipments for whatever reasons at... Shipping rate from a recent order, this is why my husband uses site! That we share a similar experience a refund that was submitted on March 27th chill and remote! Didnt believe me about it CARiD in January 2023 for a total of $ 574.50 e-mails, images! Checked out with paypal give you away the rims and tires for Porsche C4S! Teeth to get a refund that was submitted on March 27th refuse to make you think your will!
Amelia and Jena.ra you can keep your $25 coupon. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. And not even sure if the good raiting are written inside by Carid customer service!!! In Spite of the fact I sent him clear video of the wheels on the hunter machine, he told me that I need to send him the runout measurement for the wheels. I started online chat again and got Kathy. if i could give them negative stars i would. How the hell a product made in USA take this long? Will never order from them again. Well the spoiler wouldn't be some crazy thing. Here is the email convention they use, in case you want to reach someone there directly: For my name Beth Palmer it would be Beth.Pa @ carid.com so its the first name then . then the first two letters of the last name. I have copies of all e-mails, documentation images and invoices. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. That was 3 business days ago. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. The spacers finally arrived. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. This place is a joke. This is not good customer service and is designed to keep the customer from pursuing the refund. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. The second order took over two months and is JUNK. They allegedly sent a check but refuse to give any sort of tracking information about it, figures. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. Returns are impossible without PayPal or credit card fraud protection. I ordered cross bars from them. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that.

.the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? I purchased a set of headlights for my vehicle from CARiD in January 2023 for a total of $574.50. I bought step bars from CARiD and they came damaged. Do not use CarId. brandon hospital medical records phone number. Today is 23rd day of Sept. 2021. They split the order up into 2 shipments for whatever reasons. I ordered tools from CarID that I needed for a job. I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? Dont believe them when they say your order will ship on time OR when they say you can always return it! As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. DO NOT BUY FROM THESE CROOKS!!! CarID is a horrible company with despicable standards hidden behind a fancy website. Cheap son of a b____. REI had a labor day sale going on.

3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Bought a bug shield for my bran new truck. Reviews are from legit customers.

I was told that it was out for delivery and that I would get it by the end of the day. Would recommend any Auto Parts Store, same prices, much better service. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. Any manufacturer would be wise not to get in bed with CARiD. All other companies I order from have free shipping. Refund was fast but I will never do business again with this company.

And now wont refund me because a tracking number is applied to a order not found. They are full of excuses and apologies. Refund Complete Today Sept. 1, 2020. And I had to contact them to get that info.

I had to beg and plead to return these! Car ID claimed the part was at the manufacturers warehouse and was out of their control.

Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. Basically they lie and tell you anything just to make you think your order is on its way. unfortunately my car requires staggered wheel sizing. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received.
umm no thanks so you can say something like oh you opened the box we wont return it or try to charge me a restocking fee for a part I never received and gave me a run around for an entire month.. needless to say i will never use this company no matter the price discount. offer no refund or returns. A brushing scam is when fake designer goods are sent to you unprompted so the scammer can leave real-looking positive reviews for online shoppers. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. I ordered 2packs of 24pcs. difference. I made the bad decision to purchase tires and rims from Carid. Ordered a set of rims and tires, first they didnt ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasnt home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived.

Get your wheels elsewhere like from HSE direct. I am to reply if I want to return the tires at that shipping cost. I Dropped The Package Off At UPS Aug. 11, 2020 9:00am Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. When I ordered it said 7-10 days.

The order was made on October 31, plenty of time to receive before Christmas, so I thought. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. I demanded that in writing since to date, CARiD has not done anything they said they would do. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. Interactive with wheel design. A secure HTTPS connection encrypts all data sent between you and the remote website.

Though they refunded for the wrong parts, I was forced to pay for shipping. I now have to buy and pay someone to install them. I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . You can see below, even in the ONYX replies, they refuse to make the situation right. The Goodmark products they offer are lacking in quality. Said they will order from another warehouse to be shipped in 2 more days. CARiD has been in operation for more than eleven years. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. They will not return or refund the rims and tires. After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. Definitely wont make the mistake of doing business ever again!

In fact they dont want to accept it back. Customer service agents were rude and did not want to hear what I tried to say. Will not refund my money. TOTALLY DIFFERENT STYLE! They are a bunch of liars and will tell you anything. There are better companies out there.

For a refund that was submitted on March 27th. The package still has not been picked up. Always a runaround but no refund or way to send back money. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. I was charged more for shipping than what it originally indicated. Is CarID Reputable? I am extremely sorry to know that you were not provided with the proper level of customer service assistance. It has been a nightmare. I figured that was the final amount and checked out with paypal. 1 Corporate Dr Cranbury, NJ 08512-3635 Visit Website Email this Business (800) 317-1538 Want a quote from this business? I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. We are truly sorry for this unsatisfactory experience. What can I say, its a 3rd company auto supply parts. The same day, I ordered a the same brake set from another website. He pointed out that the other 3 wheels were spinning out of round.

And deception! I was late ONLY due to their shipping delay! Put in order on the 7th of December. Worst customer service ever.

And dropped the case. Hopefully I found an address that accepts incoming emails. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. say it dont fit.

So they price matched and everything was fine. Well email you tracking information when they ship, ok. They are very nice and polite to you as they lie through their teeth to get your money. So we lost $200 bucks for no product. Carid is pretty reputable. Sometime in November I was excited to receive the replacement. After unpacking the light I noticed that it is not tinted so I contacted customer support.

9 16 comments Add a Comment blazfemi 3 yr. ago Stay away from CarID. A 1 star review is too high for these guys. I purchased an item on July 16th, the next day I received a shipped notification.

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