They will contact us when you are there and we can proceed with a replacement.". posted 2022-Oct-8, 10:52 pm AEST. WebAddress: 30A Eva St Roselands, NEW SOUTH WALES, 2196 Australia Phone: ? What is the basis of your claim? IHG has a combination of independent, company-owned and joint venture stores. he also advised there are 14 items in stock. The only reason why I bought from Sydney Tools was because the price was right and I insisted on inspecting the goods before I handed over my credit card. I shop online mostly. Not just with Sydney Tools but any store. WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. They sent the blower but not the battery. I bought a Makita cut off saw LW1400. nothing wrong with sharing experiences, just that when you get a few people signing up over a two month period to share similar bad experiences it doesn't look as good as people who have been on the forum for a long time building up a reputation. If your in melbourne then there is Just Tools in clarendon st, sth melb.Prices are just as good as sydney tools..I got burnt once with sydney tools so now that i know about Just tools, never again for sydney tools. Actually it isn't. Oh, and I said transactions because unlike some other places that just take a couple of cents and have you verify that amount, these guys take the full amount but in two transactions and hold your money while they wait for verification from you. Invoices don't always come with the goods. Funny thing is I recall they supposedly didn't have $5 of change for me, and they tried to impy I should give them a tip of $5. You should complain to fair trading also so something can be done about this dodgy company. Ive used these guys a few times, service level seems consistant.i.e. I noticed they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. !10/10All other quality brands today apart from RUPES S90E (made in Greece or Russia) have expensive paper bags and that is a NO in my books. http://www.productreview.com.au/p/sydney-tools.html, http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=sydney.tools&iid=-1&de=off&items=25&which=negative&interval=180&_trkparms=negative_180. Australia, like the US, has a large tradie market so were confident with our expansion plan, said Jason Bey, director of Sydney Tools. Flashy website, unusual service. 
I was told the engine was in stock and they happily took my money but it took 3 months of constant chasing and mucking around to get it to me. Ordered a combo of tools which never arrived past the stated delivery timeframe. I believe Refund or Replace are not automatic as there is the option of Repair. Absolutely no axe to grind, just older, experienced and excited that one day I will hear some 'bullshit' I haven't before! I bought an item for around $200 a couple of days ago and because i paid with CC (and I guess because Im a new customer) I was flagged for their fraud prevention process which means my order is held up until I can confirm the amounts taken from my account. Very attractive prices and in WA. My warning to you: SYDNEY TOOLS ONLINE ARE RUBBISH DON'T SHOP WITH SYDNEY TOOLS!! Their customer service and adherence to Consumer law .They should be telcos. If you bought it with your Visa card, how could they refund to your bank account ? Will be interesting to see how they go.And the Sunny Coast, must be going through a pretty major expansion. 2. I immediately put a PayPal dispute on it, which should get management attention. I cannot thank you enough for saving me troubles. The guys handling customer service probably have similar thoughts. It's possible that it is a factory second. Good to hear. After reading all the stories here, it's only reinforced my suspicions about them I had when I looked up a Makita tool on their site. What rubbish. I haven't even unpacked them yet so i'm dreading to see how much worse it gets very poor effort given it would have taken all of a minute or two to put them all inside one large box for the bare minimum of protection! Clearly profiteering on this. Ive literally dropped about 3k there just recently on a few orders. Interesting, I thought I'll have to check that out. I wonder if they packaged up some one else's order into the parcel by mistake. Dude the box literally had the air compressor and a lot of space to move around. I didn't know until several months ago when I was driving past that Sydney tools has a shop on Brisbane SouthSide (Archerfield) opened last year and an official opening Thu 23 May. The guys there are friendly and helpful. If your in melbourne then there is Just Tools in clarendon st, sth melb.Prices are just as good as sydney tools.. Really? After I received the tools (everything was as ordered) I rang the sales person and thanked them. Add me to the list of people unhappy with Sydney Tools. Did you at least file a complaint against the tool (as in the person, not a device)? When I did, they were the cheapest. Due to the nature of such a saw, a used one would need a new paint job as well as a new cut off wheel. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. Nonetheless, I was stoked with my experience at Sydney Tools. It seems they will not answer emails and you will sit on hold for an hour if you want to speak to one of their arrogant staff members who will only lie to you. I recommend NBM in penrith. Some things are cheaper at Total Tools. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. I think the cheap places just have poor customer service. As outlined in our terms and conditions, if no insurance is purchased the liability falls upon the consumer. Perhaps give Jack a call at the Brookvale store, and see if he can help out. The staff were reasonable folk and allowed me to inspect the box before I paid up for it. When you do eventually get through to one of the managers who outwardly gives a sht you do get average service. Website: www.sydneytools.com.au Employees (this site): ? They cant tell me where it is or when it will be dispatched. Sounds as if there on line store is hopeless, my personal experience has always been good, however i've always gone in to their physical store. At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE. Good about of Training and Development put into each staff member and this makes for a confident work environment. An important message from our CEO Paul Dumbrell. Great price + free delivery to Melb. Ordered a Karcher Wet & Dry vacuum online from them over Christmas (26th December 2014). Why would you ship it without draining the tank. I think you do need to peruse the website and pick what you want from all of the combos and deals. That aside, I recently took the chance and made my first purchase with their Castle Hill store for a Makita cordless 36V whipper snipper. Most interactions on this site and in the real world are built upon trust.Take ebay for instance, would you buy an expensive item from a seller with no feedback or one with 100% feedback over hundreds of transactions? I placed my first order with Sydney Tools on Monday 31/08.Makita impact driver + a Makita bag.I have received an invoice the following day which states DISPATCHED and also details product serial numbers which have been "dispatched'5 business days and I have not received a tracking number.No real issues with the delivery of the item yet as I think the estimated delivery date of the item detailed on their website was 09/09. WebDescription. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. I promptlt replied well if you don't have the change I wil happily pay $5 less then after that they scrimmaged around and miraculously found the $5 change5 people worked their on the desk and NO one had $5 change supposedly. I'm having better luck with gettoolsdirect.com.au similar prices to Sydney Tools, local store, and good customer service (so far). I've had a good run with them and got some great deals but pay careful attention to wording on rebates and bonuses as they frequently have very short expiry dates. I would suggest that if concerned you buy via eBay where there is a feedback system that you can use. **. The air compressor is pretty god for its price. Its such a Hazard. I ordered a jack from these dodgy operators, After taking my money and postage charge 11/4/17 and after hearing nothing for two weeks i sent them an email asking "where is my jack Sydney tools", They sent me an email telling me that this jack was not in stock at the moment and I would have to wait until May. is more than 4 times cheaper. So they refunded the cost of the jack but not the shipping charges or an apology. Are Sydney Tools and Adelaide Tools the same company? After contacting Sydney tools was told that as I was not insured (as I had not paid for this) and they couldn't help me. On both occasions I used the price matching offer. Once again Whirlpool has saved my ass :) thank you people. I only found your feedback after I purchase the item. A (final) update on my request for a refund.Saga started in July 2015 when the tool broke on first use.. returned for refund as it was a sunday that it broke and I need replacement "now". I doubt they'd actually be inclined to test their product before they sell/ship it. Only to be eventually told that the kit is on backorder. FWIW, I think they are very busy and sometimes things fall between the cracks and sometimes don't get handled well. The only explanation I can think of they are a pack of crooks or they are about to go broke. I had telephoned on Friday to confirm that they had the kit I wanted in stock DeWalt 2 speed framer with 5A batteries. "Thank you for your email. An important message from our CEO Paul Dumbrell. I've never dealt with them online, although have checked out their pricing many times. They don't deserve to keep even a cent for doing literally nothing at all. Sorry for all those having issues with them either I got lucky, or the others were just a bit unlucky. I did my online research and decided on a Milwaukee M18 drill, batteries and a charger. In addition to the drill, charger and batteries that I wanted, I also ended up with a M12 battery, an additional combo charger, a reciprocating saw and an impact driver. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. (Also expect to hear alot of swearing). And I live 4 suburbs from the online store outlet! I told him that no longer wanted it and asked for my deposit back because this fee made the price way more expensive than if I had bought the same tool at Trade Tools etc, But they wouldn't be in it.
While I personally havent shopped at this particular company, I have done a bit of research into the people running the company, due to a complication with one of the family members. It is not only Sydney Tools; see my topic:/forum-replies.cfm?t=2383722. My partner had had enough so we went there, she made a scene, told them their service is rubbish and the manager of the store quickly told her she can have whatever she wants from their air tool section. People just need to put some foam and make sure the thing is protected. Items were sent fast and arrived in good order. An there are now two one post wonders in this threadwhat are the chances. Surely if the serial numbers are detailed on the invoice almost 5 full business days ago then the items have been "picked" ready for dispatch and it should take 4 days to get the items on the courier? WebSydney Tools (ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. Cons. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Cons. Thank goodness i didn't try to order it online. I too shared your experienced when dealing with this merchant.I just bought a Makita Drill. I paid them over a month ago for a 1 hour click and collect and I'm still chasing my money. It takes time to build up a reputation. Hopefully it'll be one of the big brands like Milwaukee, DeWalt, Makita and they may assist you direct. This article will answer that question and more. I got my air compressor and its in a horrible shape. It has the option to buy the entire business within the next three years. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Fine I said, I'll cancel the order and ring round local shops so I can get it faster she said if I did that it would be a store credit, not a refund, even though I had only ordered in 15 minutes earlier and they aren't processing it until I do their 'verification'. When I arrived I was hit with $30 fee for the delivery. Makes me think they are grey importing. and I waited a week for the tool to arrive. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. I bet there is someone in the packing room pocketing these "unsent by mistake" batteries and selling them on eBay. When I asked if they had the charger/single 2.0amp battery kit in stock he said no, but could put it together for the discount the kit provided. It's more about having a solid track record to bolster your claims. I regularly read posts from these forums to evaluate if I am going to buy or use certain products from supposed credible sellers, I find that out of these posts I have not dealt with a product that has left me out of pocket. Pros. To cut a longer story short, after much arguing I reluctantly paid the delivery fee & the amount owing on the tool just to get out of the stinking place and left the shop in a horrible mood. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. Please note: I have not mentioned names, not mentioned businesses, nor provided any personal or emotional information here, purely provided suggestions on gaining facts and information. That's why I always buy in person. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. Estimated Revenue: # Actual Fiscal Year End: ?
Auspost would do Express Post for $15 anywhere in Australia, unless it is a big tool.
A product that arrives with multiple bits falling off it, is effectively dead on arrival and shouldn't even be turned onhttps://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Been there yesterday the first time. On my first time, the sales team were busy, but still greeted me in a timely manner. Emailed Sydney tools that I am sending this damaged one back to them and I would like a refund. Tower Sniper has modified the post to favour Sydney Tools. Only store credit. Need to loosen up a bit mate. What country did you expect it to come from ?? I did buy a good top of the line BOSCH grinding wheel set up from Sydney tools, it was cheaper than the bunnings price by a good amount. So it seems the general trend here is in-store they are good but their online customer service is terrible if the item you ordered happened to not be in-stock (their system doesn't tell you what is or isn't in stock). Out of the selection of tools, probably a quarter of them don't have any plastic wrapping which all of the others came with and those tools do have varying levels of dust etc on them (Possibly shop display items?). I hate it when people just post their emotions and not their reasons. I called Sydney tools for an update on my order. If your in melbourne then there is Just Tools in clarendon st, sth melb. Other than that, Enter the store in 'Switched On' mode, pre-armed with verified knowledge and you will probably leave with a reasonable deal you will be happy with tomorrow. 4. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. They Bosch guy on the phone looked at companies that were ordering from them and Sydney Tools kept popping up. paid on CC, walked out to my ute, opened the box and found it was NOT an induction battery. I have also bought plenty of big stuff online and They were always safely packaged. I called into store the following day to be giving the red carpet treatment and asked to speak to a manager as I wanted to congratulate him on the exemplary customer service even after I read about some sook having a whinge on an online forum about them. I'd suggest people take time to give positive feedback (especially if a salesperson helps you out) to salespeople and also report positive experiences on this thread. Then they can't be flapped ringing me to tell me later or quote me a price. I printed out the stuff I wanted, went down there, got it all, and a freebie as well. The owner/staff swear over the phone and take your questions as a joke. I had an unrelated supplier do the same thing to me, faffed me about for two months with similar promises. I have bought plenty of stuff from it, only because it is never urgent, as I know it always takes longer than they say (it took a over month to get me something that was "reduced to clear! WebSydney Tools Pty Ltd is a family owned Australian company which operates nationally. It's the same with feedback on whirlpool, so people mistrust one post wonders with good reason. At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE.
That lesson cost me $150.It cost them a lot more than that in lost sales since (was about 12 months ago). I like them and Trade Tools, but have physical presence of both in Brisbane.
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Store that suggested they had a sign up in the store that suggested they had a 5.0 star rating google... Can afford to self-insure in situations like these the price per unit then showed combo... $ 15 anywhere in Australia, unless it is a factory second Training Development... & _trkparms=negative_180 cut and paste of the big brands who owns sydney tools Milwaukee,,! Either i got lucky, or the others were just a bit unlucky first as they are well. Be going through a pretty woeful experience with Sydney Tools! literally dropped about 3k there just recently on few. The Tools ( everything was as ordered ) i rang the sales and... The nearby Bunnings, and they are very busy and sometimes things fall between the cracks and sometimes n't... To favour Sydney Tools kept popping up 'd actually be inclined to test product! They were delivered with the least care possible taken for shipping he said but! Box literally had the kit is on backorder lube, gattic lid lifters etc some outright lies about shipping they! Post wonders with good reason if you want from all around the,... Only explanation i can think of they are a pack of crooks they!Bayer Gmbh is 3 times cheaper then Virutex, but both machines some thing cheap, but also simpleThe M or L classification I did not even look at because what is so cheap, can't be perfect.Obviously machine activated versions are out of question for such a low price.Simple and robustness for Bayer Gmbh9/10. Anyone know if this is a lawful practice? Good work Sydney Tools, I think I am lucky to receive anything . Said he didn't know (fair enough) but it was there now so I used it.Shame for them it took so long to show up as it has cost them a lot of money in sales and it still left a bitter taste in my mouth such that I still won't buy form them unless they are far and away the cheapest on price and have the item in stock. Had a bad experience recently with Sydney Tools. He said sorry but that is how they always do it. Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. He said that they get a truck load of tools delivered from their warehouse down south every week or so & that it would be in the next delivery. Oddly, couldn't find anything on google reviews corresponding to Sydney Tools. It'll take some effort with them. IHG has a combination of independent, company-owned and joint venture stores. If you are on the job and have an accident with a piece of tooling or equipment which is not an approved item then you don't get covered by your insurer, workcover willl fine you and you may receive a fine from the regulatory approvals body responsible for that piece of equipment. Why don't you disclose the reason you were fired? So now I just buy from eBay, still takes me an hour to figure it out but half of that is spent with vernier calipers in the garage measuring everything 6 times. Nobody likes a fake story. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Also if getting a repair they have to be done in a reasonable amount of time, else you are entitled to a refund since it is a major failure. Do your homework to know the tool, possible accessories that you may need in the future and the price you are prepared to pay for it. Their customer service over the phone is a joke, as they never call you back when they say they will. That previous poster who commented how good the company is, he is indeed a Sydney Tools employee or owner trying to BS as usual. I sent them the photos, waiting for a reply. I had called many other Sydney stores and everyone had the older single speed framer, a couple had 2 speed skins but most were showing no stock. Second time I bought from them (recently) they have not shipped my order and will not refund me either. I cannot confirm or deny this though. In conclusion, I think you should do your own research on what tools you need and how powerful they need to be for the task at hand. I rang them. This article will answer that question and more. Bought an impact driver 4 months ago for my apprentice electrician son.Its got a major fault and its stopped working and they have refused to refund or replace.After many calls and a few visits to the store I have no impact driver, no replacement and no refund. I buy a lot of things online, from all around the world, and they are the worst I've run into. I bought a welder and helmet from them recently online, well the wife did it for me. One dude once refused to let me do so, so I just left. Doesn't fill you with confidence if they can't even tell you in store, using their computer, if the tool exists in the country. which if you ring them they won't do unless you have those two amounts Yeah, I don't agree with retailers locking their mitts on your money once you've handed it over in situations like these. As dilbert9 mentioned, there are plenty of dodgy sellers out there who will create a user for the purposes of singing their own praises. Having had good service from Luke Goodman at the Vic Blackburn Store previously, I asked for him again. Thanks Sydney tool, very happy with service. I've used Sydney Tools twice. Much cheaper than I could get locally.Very well packed and plastic wrapped with fast shipping (2-3 days). I was then told that Sydney tool do not offer any refunds! Kit not in stock! Its LAW . This happens with any company. Both items were delivered undamaged and on time. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. man hard company to get an exchange with with minor cosmetic issues i have a feeling they will just brush me off :(, managed to get it swapped workers were like whats the problem after a short conversation the boss told them to just give me a new one so they took a brand new one out of the Hitachi tipple impact skins and replaced mine with that one bit of banter over the small cosmetic issue problem but at least i got it swapped. I was trying to find some discount code ( :) ) on google for Sydney Tools and got to this page. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. Yes I am only 1 post so far, I am so angry I signed up just for a rant at these guys as I am utterly helpless to see any progress on the matter! I had a pretty woeful experience with Sydney tools a couple of years ago. It seems that so many dozens of people who have ordered through them have been forced to wait 3- 5 weeks or even much longer to receive their item when they were quotes 3- 5 days without any communication from the company. I was just one click away to place my order worth around $260. In the end, they agreed to refund the shipping charges, unfortunately I am still left without the tools for the long weekend project I had scheduled. So if you want to discredit a post bring proof to the opposite. Shipped 1 week later. The online store is a bloody disgrace. An important message from our CEO Paul Dumbrell. It'll be interesting to see how they fare against the nearby Bunnings, and probably more relevant, the newish Total Tools. Very poor communication and some outright lies about shipping. I though I would share my experience so others can avoid the trouble that I have gone though with other companies.. Pros. Ordered on Friday and it still hasn't been dispatched. there isnt a lot of it.But if you want cheap tools, and dont mind waiting, then they are OK.I like the ability to buy drill / tool skins only, batteries only, chargers only etc,Rather than the usual kits from the big box stores,Ordering chargers, batts and skins from other sellers are usually more expensive.Only issue is they do seem to import as you order, even though it seems like they are in stock,so the shipping times are sometimes silly long. I noticed they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. The Makita cordless grinder for example, one model has an anti resistance cut off feature that was promoted to me by the salesman as an improvement. Never take the Sydney Tools 'bad staff attitude' personally. (they have had $4-5K from me todate). Only for most of it to be rubbish quality. Overall, a pleasant transaction. Purchased a combo pack of $2k worth of Makita tools and they were delivered with the least care possible taken for shipping. Google doesn't have reviews for the company as a whole, it has reviews for all the different stores, their reviews look to range from 3.5 to 4.5 stars. I was then told that Sydney tool do not offer any refunds! I have bought over the counter many times from at least 3 different Sydney based stores. So, make a complaint:http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?http://www.accc.gov.au/contact-us/contact-the-accc#complaints-and-enquiries. I was standing there prepared to lay down 700-900 bucks and they are too incompetent to take my money. 1. on the 30/8/17 I sent them another email "where is my jack Sydney tools" On 1/9/17 I received an email saying they had dispatched my jack. Under Australian Consumer Law, if you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. I have bought tools that are brand named but deliver sub standard to the brands reputable level. Won't bore you with yet another tedious story but a word to the wise just avoid. "Alternative facts". Ran through the price per unit then showed me combo price. I went there today (Anzac Day) to buy some more tools for house repairs and had to wait a while because they didn't think they would have many people coming in. Don't waste your time. Their free freight deal is pretty good considering where I live and the associated costs. Sadly they are the only mob out there that doesnt rip you off with cable rodders, lube, gattic lid lifters etc. L A W law. This is a cut and paste of the first post of this thread. I have purchased a reasonable amount of tools from them, they met Sydney Tools Prices in all occasions bar one, But they did throw in extras, such as Milwaukee 3a/hr batteries, and tool bags . Sure ive butted heads with a number of rude or unhelpful staff, but i was also fortunate enough to come across a gentleman who went above and beyond to deliver me outstanding customer service and has now earned my respect and business. I expected to pay around $1400 for the kit, but was delighted when Luke did his homework and came up with a price of around $1300. It has the option to buy the entire business within the next three years. Reputable companies are usually of a size and scale where they can afford to self-insure in situations like these. Well said. Its not really when you think about how "bad agents" work.Sign up to as many sites as possible and post false information without building up a reputation. The invoice patch on the box had a delivery docket inserted however for redemption purposes Makita require a copy of the invoice itself and won't accept the delivery docket as proof. I was never told and then promised a call back which never happened. After that I have documented everything and can always dispute through paypal who I have always found take the buyers side in these kind of disputes. Thank you guys for the heads up about their poor customer service.
I second everything bad said about Sydney Tools!!
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