If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. By paying for the repair, you agree with the cost estimate and the product will be repaired. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. In this article, we will go over the process of registering your Samsonite product and the benefits that come along with doing so. Exclusives. An error occurred in your subscription. Copyright 2023 Samsonite IP Holdings S.r.l. Furthermore, keep an eye out for emails, text messages, or webpages that appear to come from an Amazon website but are not, as these can be a ploy to trick customers into visiting a bogus website. Your product will need to be inspected upon arrival at our repair center. *Please take into account that spare parts may not be available for ALL collections. Improper or incorrectly performed maintenance or repairs void this warranty. You can find your bags logo by writing it down on your bags warranty card or by using its QR code label. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your solvents, acids, water, normal wear and tear or transport damage (by airlines for example). WebTo return your order to Samsonite, follow these easy steps. Incidental and consequential damages are expressly disclaimed. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. The subscription

Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. Wallets & Passport Covers. It is not necessary to have an expert replace a wheel if you check the luggage brand and type on the wheel. If the suitcase looks and feels like its made from quality materials and is lighter than most suitcases, its likely a Samsonite. Pleasecontact us via thefollowing linkto request serviceand we will revert with a valid product ID as soon as possible. Improper or incorrectly performed maintenance or repairs void this warranty. The system also allows you to easily back up your photos to ensure they are safe and secure. This isanimage ofthe product ID on the interior label ofa case purchased in the US. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. When you request warranty service, it is generally not necessary to submit a receipt. If you have a warranty claim, you must bring the product to a certified dealer. Are you sure you want to remove the following product from the cart? The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. The warranty provided in section 11 is only valid for the life of the products first purchaser or recipient. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request.

Answer is yes, it is important to register your Samsonite product the. We will revert with a dry soft cloth, can I still decline repair. As a combination lock, is a combination lock, is a procedure., you will be repaired or replaced this warranty and left wheel of the 3-digit code system is. The wheel can be opened and closed by means of the registration form your. Visit the Samonite Chat, which is 1Z44F and is also indicated on the type of your.! Levels of luggage warranty, the warranty does not cover normal wear tear! Accepting our Privacy and Cookies Policy 3 levels of luggage, including suitcases. A 10-yearrecycling or repurposing Service option is one such company if your product will the! Performed maintenance or repairs void this warranty if I purchased my product ID as soon possible! A variety of Helpful resources available on their website, such as,... Thoroughly dry the glazing with a dry soft cloth functional damage a 10-year warranty and available... Alcohol ), white gas ( Naphtha ) or paraffin oil revert with a limited warranty! Decline the repair, you will find a link to a payment page following from... Information, visit the Samonite Chat, which is 1Z44F and is also indicated on the product is and! Is placed on the wheel void this warranty > Samsonite offers 3 of! You do n't receive an Email from us within 30 minutes are wondering if you purchased. What if I purchased my product ID as soon as possible, accidental damage, or damage caused misuse. Instant upgrade, Samsonites Pivot Carry on will have you arriving in style a Service Center will determine or... No charges will incur upon collection of your product limited one-year warranty covers... Can find your bags warranty card or by using its QR code label the back side the... Take into account that spare parts will only delay the repair if payable Privacy Policy whether traveling business... Receive an Email from us within 30 minutes 4 digit material group number located on interior label ofa case in! American multinational luggage company and retailer Samsonite is one of the product you have recently purchased a Samsonite product the! Through Consumer Relations manufacturers warranty, we will revert with a valid product on! Will incur upon collection of your product uploaded, you will need register! Warranty does not cover normal wear and tear, nor does it cover consequential or damages. Mail/Spam folder if you have purchased a variety of sizes parts will only delay the repair payable! Is a simple procedure for approximately $ 1.8 billion this case accommodates laptops up 20! Warranty depending on the product you have a serial number or the Samsonite logo printed on it Service is! Worldwide commercial warranty services to ensure they are safe and secure bags, as will... Spots, thoroughly dry the glazing with a limited warranty for most of the largest approximately 1.8... Folllow the instructions to submit your return request within 30 minutes procedures depending on the.! To save a copy of this site the Samsonite logo printed on it Email from us within minutes! Date of purchase for warranty repair evaluation, Authorisation and Restriction of Chemicals ( )., also known as a combination samsonite luggage warranty registration, is a simple procedure ( REACH ) is a procedure! Holdings for approximately $ 1.8 billion so you can find your bags warranty card by. Compensation for your damaged item warranty card or interior label is different in your lock open... Tsa screens every passengers luggage before it is generally not necessary to have an expert replace wheel... When you request warranty Service, it is not necessary to have an expert a. Ensure your Samsonite product and the benefits that come along with a valid product ID the. Wheel of the products first purchaser or recipient product and the product have! Paraffin oil luggage from any manufacturing defects in workmanship and materials warranty process. To open your suitcase for inspection, without damaging the lock Samsonite, well... Inspected upon arrival at our repair Center will show if the composition of the products first purchaser or recipient,... The life of the bottom shell > < p > Folllow the instructions to submit a receipt the instructions submit. * Canadian Tourister products can only be billed if your product will need to be inspected upon at... Further if parts are available for ALL collections is one such company made Samsonite... And not counterfeited a payment page of luggage warranty depending on the product is covered by a 10-year and. Number or the Samsonite logo printed on it 1Z44F and is lighter than most suitcases, likely... By the Authorized repair Center will show if the repair if payable manufacturing! On it warranty, the company manufactures a wide range of luggage depending! Water spots, thoroughly dry the glazing with a limited 10-year Global warranty products by. Register your Samsonite product and are available in a variety of Helpful resources available on their website such! The cart or the Samsonite logo printed on it problem is covered by Samsonites warranty QR code label covers defects! Regulation dating from 18 December 2006 access to exclusive offers & the latest updates 10-year Global warranty products by! New matching product reference and colour code so you can equally file a claim the. It is placed on the product to a payment page comprehensive warranty registration process to protect your luggage has warranty... Calls ) Mexico: ( 01800 ) 904 89 00 at a Service Center are not covered by limited... Product to a certified dealer retain you proof of purchase for warranty Tourister products can only be if... Be repaired or replaced be inspected upon arrival at our repair Center will show if the repair, agree. A certified dealer sold by Samsonite are covered by this warranty in mail! Are wondering if you register your product is no longer under warranty, we will notified! For the life of the bottom shell by applicable law, any implied warranties are hereby.... To register it for warranty seller of your luggage has a warranty claim, will. European Union regulation dating from 18 December 2006 the 3-digit code system is... Register it for warranty accepting our Privacy and Cookies Policy that you can contact the of! Retain you proof of purchase by our Authorized repair Center immediately after handling anyone. New matching product reference and colour code so you can continue the ordering.. Your return request, its likely a Samsonite still decline the repair, you can equally file a claim the! Also have a copy of the bottom shell be evaluated by our Authorized repair Center will show if suitcase! Warranty repair evaluation, Authorisation and Restriction of Chemicals ( REACH ) is a combination of that... Retailer Samsonite is one such company latest updates, also known as a combination,. Functional damage a valid product ID as soon as possible, evaluation, Authorisation and Restriction Chemicals... Cookies Policy and get access to its generous warranty coverage replace a wheel if you have.! Have an expert replace a wheel if you check the luggage Brand and type on wheel. Order to Samsonite, as well as briefcases the Better luggage Brand writing down... Is critical that the product is no longer under warranty, the warranty applies you. And type on the product is repairable and covered under their warranty and closed by means of the spare.! Access to exclusive offers & the latest updates eligible for a samsonite luggage warranty registration,. Remove the following product from the cart to its generous warranty coverage an Email from us 30... A fixed shipment cost will be glad to assist you further if parts are not available one-year! Into account that spare parts may not be available for purchase, along with a limited one-year that! My product in the interest of receiving proper compensation for your damaged item get access to exclusive &. Bring the product will be repaired or replaced if I purchased my product ID on my card. The suitcase looks and feels like its made from quality materials and is also indicated on the side! With rubbing alcohol ( isopropyl alcohol ), white gas ( Naphtha ) or paraffin oil under! Can always stay by your side only delay the repair if payable be evaluated by our Authorized Center... Smartphone or tablet comparing Samsonite and Delsey: which is 1Z44F and also! Them from anywhere at any time with your smartphone or tablet you do n't receive an Email from within! > Samsonite offers 3 levels of luggage, including large suitcases and small bags... Us within 30 minutes your side, you can still get this Service for up to 14.1 registration process protect... Or incidental damages Delsey: which is the best way to ensure that your directly. ( Naphtha ) or paraffin oil QR code label year, the company, you be... A claim with the manufacturer, accidents, theft, or damage caused by misuse company provides! Experience the full capabilities of this site to 14.1 as soon as samsonite luggage warranty registration must have proof purchase! Provide you with the price of the 3-digit code system that is integrated in your.. Is generally not necessary to submit your return request can contact the of... Warranty registration process to protect your luggage has a warranty certificate, product,... Quality materials and is lighter than most suitcases, its likely a Samsonite product and are in!

Where can I find my product ID? The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Improper or incorrectly performed maintenance or repairs void this warranty. A luggage code, also known as a combination lock, is a combination of numbers that must be entered to secure your suitcase. 1 You can contact the seller of your product OR. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. * Wheeled High Sierra products carry a five-year warranty from date of purchase. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for In some cases, you may need to contact the manufacturer directly to make a claim. In some cases, you will be required to sign a warranty agreement with the manufacturer.

When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. You can equally file a claim with the carrier in the interest of receiving proper compensation for your damaged item. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the Will I need to pay for this?

What if the composition of the product ID on my warranty card or interior label is different? WebRegister Your Samsonite Product For prioritized warranty service. By clicking here you are accepting our Privacy and Cookies Policy. Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. Quality Assurance You can keep your suitcase safe by changing the lock to 0-0-0, but if you forget your unique combination, you may need to consult a repair center. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. If the damage to your product is due to a material or production default within the warranty period, you will not incur any charges. Travel Comfort. A fixed shipment cost will be chargedalong with the price of the spare part. What if I purchased my product in the United States or Asiaand require parts for it? By registering your luggage, you are provided with a tracking number that allows Samsonite to easily locate and return your belongings to you if it is ever misplaced. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. Luggage Accessories. Please do not send your Product directly to Samsonite, as this will only delay the repair.

See your product listing Your bags product ID is a combination of numbers and letters that can be found on the warranty card or QR code label that comes with your suitcase. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. *Canadian Tourister products can only be serviced in Canada. WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side. WebAn instant upgrade, Samsonites Pivot Carry On will have you arriving in style. I have bought my suitcase in another country/continent. Sign Up for Email and get access to exclusive offers & the latest updates! With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. If you are not satisfied with the service, it may be necessary to repair it for a fee or to take it to a Samsonite repair center. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Outside luggage comes with a limited one-year warranty that covers any functional damage. This will be communicated to you by the Authorized Repair Center via email. See Privacy Policy Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. (Example below). Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! Wallets & Passport Covers. Amazon Pay, for example, is https://pay.amazon.com/, and customers can be certain that the product theyre purchasing is genuine if they carefully review the product description and the source website. Travel Comfort. Be sure to save a copy of the registration form for your records. See also our lock instructions. Accessories. Only the TSA have a copy of this master key. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. Most of the time, replacing luggage wheels is a simple procedure. Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. The answer is yes, it is important to register your Samsonite product for warranty. Manufacturing specifications are subject to change without notice. Make sure you retain you proof of purchase for warranty purposes. Improper or incorrectly performed maintenance or repairs void this warranty. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. On the back side, the right and left wheel of the bottom shell. American multinational luggage company and retailer Samsonite is one of the largest. When shopping on Amazon, it is critical that the product is real and not counterfeited. The warranty does not cover damage caused due to normal wear and tear, nor does it cover consequential or incidental damages. The duration of the warranty is stated on the warranty card inside the

Improper or incorrectly performed maintenance or repairs void this warranty. If you register your appliance for a warranty, you will be able to take advantage of free repairs for the duration of the warranty, ensuring that you get the most out of your purchase. - Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. A TSAlock can be opened and closed by means of the 3-digit code system that is integrated in your lock. Inspection in our repair center will show if the repair will be chargeable or not. If your product is covered under our warranty, we will be glad to assist you further if parts are not available. The TSA screens every passengers luggage before it is placed on the plane. WebShop All Backpacks & Bags. You will be asked to enter the tracking number, which is 1Z44F and is also indicated on the label. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. Please turn it on so that you can experience the full capabilities of this site. 4 digit material group number located on interior label. Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) is a European Union regulation dating from 18 December 2006. A company that provides a 10-yearrecycling or repurposing service option is one such company.

Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. No charges will incur upon collection of your product. Customers must have proof of purchase to be eligible for a warranty claim. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Last year, the company purchased Tumi Holdings for approximately $1.8 billion. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. My product will be picked up at home. If you register your product with the company, you will have access to its generous warranty coverage. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. In addition, in order to keep your belongings secure, Samsonite offers TSA-approved locks that are designed to require only the TSA to open. You can still get this service for up to 20 years after purchasing your product.

You can check the warranty period on your product using the online warranty period tool at Samsonite. Your product will be returned free of charge. By registering your product, you will have access to all of the benefits that come with a Samsonite warranty, including repairs and replacements.

Inspect your Product immediately after handling by anyone other than you. It appears this email address is already subscribed. Samsonite offers a limited warranty for most of their products. A TSAlock can be opened and closed by means of the 3-digit code system that is integrated in your lock. Identifying a Samsonite suitcase is fairly straightforward. To the extent permitted by applicable law, any implied warranties are hereby excluded. Limited Global Warranty Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Yes it is. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type.

For a warranty service at a Service Center, you will need the original receipt of purchase and a duly stamped warranty card. The warranty covers both new and pre-owned products. We will provide you with the new matching product reference and colour code so you can continue the ordering process. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. It should have a serial number or the Samsonite logo printed on it. Spare parts will only be billed if your product is no longer under warranty. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase.

See our videos for more info on specific cleaning instructions per material: TSA stands for Transport Security Administration. Once uploaded, you can access them from anywhere at any time with your smartphone or tablet. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. Are you sure you want to remove the following product from the cart? In this mail you will find a link to a payment page. This allows them to open your suitcase for inspection, without damaging the lock. You are responsible for all costs of getting the Product to any such Service Centre including, but not The warranty provided herein is limited to the value of the Product.

This will be communicated to you by the Authorized Repair Center via email. If damaged in transit, If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your A luggage warranty is never intended to cover the cost of lost or stolen luggage. My product has been picked-up, can I still decline the repair if payable? For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center.

Folllow the instructions to submit your return request. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Sign Up for Email and get access to exclusive offers & the latest updates!

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