1.02 Registration of Physical Location Required. The contract expired after 3 years and I - Answered by a verified Lawyer. In this case, it is apparent that the Comwave made two unethical business practice. Among other things, the Acceptable Use Policy prohibits customers from using their Comwave service in a manner that restricts or inhibits other users from using or enjoying the Internet, creates an unusually large burden on the network or otherwise generates levels of Internet traffic sufficient to impede other users' ability to transmit or receive information.

So you can imagine my frustration when Comwave telecom felt the need to enforce a 50% cancellation fee to pay out a contract when I called to remove 2 phone lines that we don't need due to COVID. If a change in your local service is requested from your local phone or cable company, it is your responsibility to advise us of the changes as this could affect the Services you obtain from us. Third-party termination requests will not be accepted. so my boyfriend saw comwaves prices and decided to go with them. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list. The contract term length can be identified by the Subscriber on the invoice for services with a 1YR, 2YR, or 3YR designation. Further, if the Privacy Officer deems it advisable, the Privacy Officer may consult with external legal counsel prior to providing a final response with respect to any individual complaint. Comwave Mobile is an Unlimited Mobile Phone plan that is available across Canada Customer Service is provided by calling 1-877-474-6638 or you can chat to us online at www.comwave.net . Traffic that is not prioritized, such as the traffic of resource-intensive applications, is slowed as a result of time-sensitive and priority traffic being prioritized. In addition the Subscriber will be responsible for all charges for the Standard Service incurred up to the effective cancellation date. Nothing contained in this policy shall be construed to limit Comwave's actions or remedies in any way with respect to any of the foregoing activities. All equipment that is not returned to Comwave within 30 days from the cancellation date will incur a $95 fee per item. By way of example, ECF for a Home Phone billed at $0 would be $15 times the number of months remaining. The change to another service was within the last week of a three year period of a service contract. You should ensure your location information, when registered with Comwave, is kept current at all times. Comwaves privacy policy is segregated into ten principles. Unless required by law, Comwave shall not use or disclose personal information for any purpose other than those described above without first identifying and documenting the new purpose and obtaining the consent of the Customer, where such consent may not reasonably be implied. Therefore, Comwaves terms and conditions of service prohibit these practices. (d) The Subscriber agrees to indemnify and hold harmless Comwave against all claims, including fees and expenses of counsel, resulting from the Subscriber's use (or the use by others with the Subscriber's explicit or implicit consent) of the Services, the Subscriber's codes, facilities or equipment, which cause direct or indirect damage or harm to another party or to the property of another. In obtaining consent, Comwave will use reasonable efforts to ensure that a Customer is advised of the identified purposes for which personal information collected will be used or disclosed. Under normal circumstances, everything runs at maximum speed. Read the fine print Before you make that breakup call, it's a good idea to read the fine print to know what you're up against. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website.
They said they tried calling back after my dad tried to cancel but could not reach us. Internet Traffic Management Policies (ITMP). Comwave reserves the right to charge a $50 administration fee for all accounts remitted to collection. Comwave will allow the individual access to his or her personal information once the individual has provided Comwave with a written request application. ComwaveTV requires a set-top box to receive the subscribed channels. Internet speed may also be affected by traffic management practices that area applied to the service. The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt thereof.

(f) French: The Subscriber confirms that it wishes to have these Terms written in English only. Comwave said that my dad called 3 months and 2 weeks after the initial inquiry and can't cancel without a fee. Comwave Home Phone Global, the Subscriber shall remain obligated to the Contract. You acknowledge that some content, products or services available with or through the Service (Content) may be offensive or may not comply with applicable laws. The Specialist immediately told me that I will be charged non-return fee for the device that I returned as I had only 6 weeks for the return after cancellation date. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. (e) Home Phone Pre-paid may only be returned for refund within 30 days from the date of purchase and must have less than 15 minutes of usage. All such matters are your responsibility. throughput or speed). Consumers love to do business with someone that can admit . Comwave may collect, use or disclose personal information without the individuals knowledge or consent in certain circumstances as described in Principle #3.1. It is the Customers responsibility to ensure that their computer system or edge device meets the minimum requirements stated by Comwave as being necessary to use the Service. Just recently I cancelled their service (after about 4 1/2 years) and they sent me an early cancellation fee of over $200. Engaging in one or more of these practices may result in termination or suspension of the offender's account and/or access to Comwave's services in accordance with the Subscriber's agreement with Comwave. Should Comwave at any time consider a prepaid credit deposit to be insufficient, a further credit deposit may be required before it provides, continues, or reinstates the Services to the Subscriber. All of the terms and conditions contained herein (hereinafter referred to as "Terms") bind both Comwave and the Subscriber and are subject to change from time to time at the sole discretion of Comwave, without any prior notice to the Subscriber. Simply log intoBusiness Careathttp://businesscare.comwave.net, and click on the 9-1-1 Address option to update your address. (d) Some Subscribers may be eligible for early termination based on their jurisdiction (Eg Quebec), upon termination Comwave will charge the Subscriber all economic inducement that was provided to the Subscriber in return for accepting a long term agreement cancelled early. All of Comwaves employees with access to personal information will be required as a condition of employment to contractually respect the confidentiality of personal information. This setup MIGHT work and is not supported by Comwave Technical Support department because of the many variables. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, information that is subject to solicitor-client or litigation privilege, or, in certain circumstances, information of a medical nature. These devices are typically, but not limited to, modems, VoIP telephone adapters, routers, and television set-top boxes. (e) Sometimes Comwave may elect to show Home Phone on an invoice at no charge, as part of a bundle. Implied consent will generally be appropriate where the information is less sensitive. In case you are not able to speak during the 9-1-1 call, the call-taker would dispatch emergency response vehicles to your last registered address. Excessive usage shall be determined solely by Comwave pursuant to our Fair Usage Policy listed herein. contests); To meet legal and regulatory requirements; and. It is not shared with any other third party. By subscribing to the Services, the Subscriber authorizes Comwave to investigate the Subscriber's credit worthiness, exchange credit information with credit reporting agencies on an ongoing basis and agrees from time to time, to provide appropriate authorizations and financial information as Comwave may reasonably request for this purpose. To update or verify your 9-1-1 Dialing information you will need to log into the 9-1-1 section of the My Account web portal at the Comwave website. Long distance charges on your bill will already include an additional currency exchange rate to the US dollar which is subject to change based on market conditions. Comwave shall make known, upon request, the title of the person or persons designated to oversee Comwaves compliance with this policy. We do not have any control over whether, or the manner in which, calls using our 9-1-1 Dialing service are answered or addressed by any local emergency response center. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. $50 fee? If such an event occurs Comwave will not charge you applicable fees, provided that you return all Internet equipment provided by Comwave in its original and proper physical and functional condition within the time specified in this Agreement. Comwave reserves the unilateral right to issue partial refunds when equipment is missing items such as cables, power supplies, manuals, packaging etc. With both traditional 9-1-1 and E9-1-1 Dialing service, your call is sent directly to the nearest emergency response center. Physical measures, such as filing cabinets which are kept locked when not in use and restricted access, both to Comwaves place of business in general and to internal offices as well; Organization measures, such as security clearances and limited access on a need to know basis; and. The Subscriber may use the Services provided that the Subscriber does so in compliance with all applicable laws and the terms herein. The Customer also acknowledge that neither Comwave nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. For clarity, Subscribers who sign up to a 1-year term and are rewarded with 6 Free Bonus Months; the free months are added on top of the 12-month term for a total of 18 months. The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location. Objection to the Recommendation Under Section 13 of the Procedural Code, a party may reject a Recommendation. it's the 3 year contract (which by the way he was never told about over the phone and found out later in fine print) well we've paid the activation fee but have not had anything set up yet. he took internet and phone. 6 Months Free Promotion applies to 3-year contracts on eligible plans. Activation and shipping fee applies based on the Services activated and equipment shipped. The Services may only be used by the Subscriber and all persons having the Subscriber's permission to use the Services. My dad inquired about comwave due to a recommendation. Comwave VoIP services are portable to any location with broadband Internet access. (g) use the Service for simultaneous sessions using the same User ID and Password. We suggest purchasing a UPS (uninterrupted power supply) from a local retailer to ensure that your VoIP Equipment stays powered during short power failures. In addition, Comwave reserves at all times all rights and remedies available to it with respect to such activities at law or in equity. Now they are saying it would cost $500 to cancel which is crazy. As between Comwave and you, you are better able to put in place physical and procedural impediments to the inappropriate use of and to supervise your account. Your rates may be different based on your package. Comwave will determine, at its discretion, how the Subscriber's deposit or other security will be allocated to satisfy outstanding amounts owed by the Subscriber to Comwave. Information that you provide to Comwave is kept confidential. Switching takes a few business days (Migration) after you have provided Comwave with consent. Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time. Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. (d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing; You agree throughout the term of your Comwave Services, and provide Comwave with express consent herein to transfer your phone number to;(a) Comwave's preferred carrier partners and vendors as may be required from time-to-time without further consent by you,(b) transfer your phone number to Comwave upon request by you,(c) transfer your phone number from Comwave to an alternate carrier of your choosing upon request by you. Whenever it is necessary for Comwave to retrieve information or documents, or to have others retrieve information or documents, relating to your account (including such things as call recordings and call logs) as a result of a complaint or request that is initiated directly or indirectly by you or on your behalf, Comwave may charge you a fee of $175, which Comwave may choose to waive depending on the information or documents retrieved. Customer agrees and accepts that all Comwave communication will be done electronically either through the Comwave secure web portal or email. I had NEVER SIGNED ANY CONTRACT. Returns are subject to a $25 restocking fee. When congestion is detected, Comwave Internet Traffic Management assigns higher priority levels to time-sensitive and priority Internet traffic like VoIP, video streaming and gaming to ensure that they are not swamped by the traffic of very resource-intensive (but not very time-sensitive) applications like file downloads and peer-to-peer traffic. Specific LNP instructions are listed in the LNP web page under "My Account". Reply Reply with quote Sep 17th, 2019 10:30 am #22 Skip Advertisement ARTICLE CONTINUES BELOW Comwave:. The Comwave Subscriber service department is here to assist you and managers are on duty for escalations if you feel that your concerns have not been handled to your satisfaction. Comwave shall use contractual or other means to provide a comparable level of protection while the information is being processed by a third party. To 3-year contracts on eligible plans am # 22 Skip Advertisement ARTICLE CONTINUES BELOW:. 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