silverrock warranty cancellation

16. November 2022 No Comment

When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. I have been hearing a lot of story I am not comfy with. Scan this QR code to download the app now. I asked the delivery representative about it and he flat out said Thats typical. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final. A place for Carvana reviews, experiences, complaints, and discussion. Carvana Care is administered by SilverRock Repairs. The warranty concludes when either of. Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock? Carvana approved the extension. Where can I find my VIN (Vehicle Identification Number)? It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter. Thank you!! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. That does not mean there arent going to be questions, though. 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock. First car shop could not figure out what was wrong with my car. SilverRock Repairs | Coverage Your Vehicle Coverage with SilverRock Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. Where can I find my VIN (Vehicle Identification Number)? Silver rock covered all the payments which was amazing. I may go with them at a later date or just same my money for a rainy day. Mine are located over 60 miles from me and they aren't even good ones or full service places. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I needed to use mine. Silver rock representitives hung up on me twice. Instead, it covers a specific list of parts that they will provide you with. As a matter of policy, BBB does not endorse any product, service or business. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds. Both were covered! All rights reserved.
For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. We are dedicated to providing a high standard of customer support. There words were we dont work on issues that big.??? Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. I then took it to the ******* service department and was told I needed a new engine.

And while they do offer two additional coverage options, you do not have to read through pages of policy details to figure out precisely what your plan covers.

The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasnt there. The fact that the deductibles are so low and the brand offers coverage through non-network facilities gives the car-owner plenty of room to breathe. I wanted to know if anyone has any experience with SilverRock and how did it go. Was this article helpful? Do not trust that Carvana properly inspected your car. All Rights Reserved. Cancellation Reason: I/We fully understand the GAP contract addendum will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. The primary difference is that your deductible is $0 at in-network facilities and $100 at non-network facilities.

I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. All rights reserved. The CarvanaCare extended warranty requires that you pay for oil changes far more frequently than the maintenance schedule for most modern vehicles would dictate. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************. On that note, we also like that the warranty policy is easy to understand. None of them could work on my car. Porsche sent a claim to Silver rock. So much is overlapping. SilverRock will send a 3rd party inspector to the dealership to inspect your car before authorizing any repairs. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox.

After that, you have the option to extend your coverage with the DriveCare program with . Thank you for sharing the customers feedback. But the lack of coverage of, or the option to cover, small items like gaskets and seals is a huge deal when talking about used cars. That said, the coverage it provides is primarily geared toward powertrain protection. (2 days ago) I have the 100 day coverage Carvana gave me. Reddit, Inc. 2023. You have the option to add two additional coverages to your policy. Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. Please stay away from Carvana and SilverRock. I also checked on the BBB and not sure if I like all the strings attached. I have not had this car long enough to do any maintenance on the rear end of this car and to be accused of tampering with my only means of transportation is unthinkable this is bad business they take my money every month for this extended warranty so what exactly am I paying for if they only find excuses to not repair your car . Now im kinda just stuck with a broken down car. We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense coverage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600.

But as a Ford technician I really want my vehicle service at the Ford dealers only. Seems cheap and convenient to buy at the time of purchase. If the manufacturer requires shorter maintenance intervals than those listed above You must follow the manufacturers recommendations. Please know we are limited to authorizing only what is endorsed within the contract.

Im continuously out of transportation for weeks at a time. I take it back to the shop and they said it was not covered at all by the warranty and I had to pay out of pocket fully. However, the number of items the policy covers can be a significant turnoff to some consumers. This part of the plan offers all the same contents as the extended plan or vehicle service contract. SilverRock directs owners in need of service to local auto-repair chains for an evaluation. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. I took delivery of my car on a Saturday. How do I start a claim with SilverRock? Best Add a Comment Jesycamore 1 yr. ago Weird! Customer Reviews are not used in the calculation of BBB Rating. Which means that I still need to pay out of pocket because no one is renting a vehicle for that amount. Cloudflare Ray ID: 7d187ab4e8924180 1 month into tje purchase my vehicle needs immediate attention due to a engine issue. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Right out of the gate, the concept is something we think is appealing to many vehicle owners. u/Doug-DeMuro would not be impressed with the bumper to bumper CarvanaCare warranty.

Purchased the warranty which was silverrock. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. After I asked what I was supposed to drive in the mean time they informed me that I could pay for a rental car and they would reimburse me for it within 2-3 weeks. If you have questions, please contact us at (877) 584-3848. file_downloadGap Cancellation Form file_downloadGap Cancellation Form for Colorado Customers We would be glad to provide any necessary feedback to help improve our customer service. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O. [deleted] 4 yr. ago cobra9652 4 yr. ago My daughter cancelled hers. I spoke to them both and then chose one, Westbahn. BBB Business Profiles may not be reproduced for sales or promotional purposes. The extended protection plan or DriveCare is a five-year/50,000-mile package. Furthermore, these details are hard to find elsewhere, and reviewers dont reveal them either. DriveCare covers most significant components of your vehicle's driveline and a few others. !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! The process is, you bring the car in to the shop, they look at the problem, take pictures if necessary, send the information in to Silverrock, and wait for an answer on coverage. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. How do I find a repair facility that works with SilverRock? This website is using a security service to protect itself from online attacks. BBB Business Profiles are subject to change at any time. What is CarvanaCare? How do I find a repair facility that works with SilverRock? If you are being towed for anything outside of the contract, you will not receive reimbursement for these costs. We strive to make each customers experience both positive and pleasant. Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail. As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S. For me, $20 a month was worth it. Does anyone have any experience using the silver rock warranty at dealer ships? Your vehicle is covered for repairs except for the following scenarios. ********* saying that Silver rock has denied my claim for repairs .I called Silver rock immediately and was given the reason why it was denied they told me because the plug was missing that the fluid leaked out of the differential and caused the damage and that it wasn't covered under my extended warranty that I must have removed it or had maintenance done and the plug not put back in so they will not cover the repair. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. According to him, everything would be covered by the manufacturers warranty if my car still had one, so I assumed the Carvana warranty would take care of everything. What is CarvanaCare? Carvanacare Essential Basic Mechanical Coverage I was pulling out of a restaurant and getting on the highway, when all of. Just got denied on a warranty item for something the dealer had determined was failing, but SilverRock is denying due to the car still being movable ? Cloudflare Ray ID: 7d187ae0ed19725e The action you just performed triggered the security solution. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. A 5-year term product. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Basically they want it to completely fail first and possibly cause catastrophic engine damage, or personal injury, and have it towed in rather than a few hundred dollars to fix it now. Reddit, Inc. 2023. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. Your IP: I immediately took the car to Porsche the same day it was delivered. Cosmetic components and wear items are simply off the table. Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. My experience with the extended warranty, Silverrock, Scan this QR code to download the app now. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Youll need to leave it at the dealership and drive a rental car while you wait. Scan this QR code to download the app now. I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. Who is SilverRock? We are dedicated to providing a high standard of customer support. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Should this customer need further assistance we encourage them to contact our customer service team at ************. Once again, another terrible subsidiary of Carvana. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 3 years/90,000 miles. To do this, I looked on the Silverrock website and found two places on Houston. Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. Yesterday I got really lucky and the answer came back right away, that the master cylinder replacement was covered. Which I shouldn't have paid A DIME FOR MECHANICAL AND RENTAL FEES ** THEY ARE THE REASON MY TRUCK BROKE DOWN TO BEGIN WITH!! Where can I find my cancellation, reimbursement, and transfer forms? Had it for just 2 months if that. DriveTime warranties are geared toward keeping things simple. International Association of Better Business Bureaus. The quick answer may or may not have had something to do with the fact that Westbahn has an established relationship with Silverrock. jrlivin2 3 yr. ago. At least the return policy is good. I got my trade in back with no hassle. They are clearly not customer or safety oriented. If the warranty was included in your loan, your car payment won't drop,. Reddit, Inc. 2023. In place of it, you will receive towing service reimbursement of up to $75. Related Articles How do I start a claim with SilverRock? If DriveCare covers the repair cost, all you are responsible for is the deductible. Again, the excellent thing about DriveTimes DriveCare policy is pretty straightforward and easy to follow. Bad idea.

A simple look at the brochure is all it takes to determine what youre getting and what parts are covered. They will tell you that it is the same as the manufacturers warranty, but it is significantly worse. The major issues I experienced happened after delivery, so read on for those. We appreciate the opportunity to address our customers concerns. Learn more . So now I am stuck with a **** dollar repair tky Silver rock. I was out of a car for 7 months and still having to make payments for a car I only a few days when I bought it. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. I've spent over $20,000 so far in my vehicle. Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. STAY AWAY FROM BOTH COMPANIES. Warranty At-A-Glance. I believe this company is a joke and tries to scam people out of as much money as they can!! My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). I/We First, I wanted to share an FYI regarding my delivery experience to help set the expectation for the condition your car may arrive in. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. 2 years/60,000 miles . Can anyone tell me their experience with the company? This website is using a security service to protect itself from online attacks. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. 05/12/2023 Worst warranty company ever. While the company offers a $75 reimbursement for service calls relating to a tow, other providers offer the service with any membership, regardless of why a person is left stranded on the road. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. You have to decide for yourself. Its worth it. The lack of roadside assistance is also tough to look past. Hi. Purchased a car from a 3rd party dealership. So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. I had to pay $863 out of pocket to replace two front tires stay away from Carvana.

When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? What is CarvanaCare? We took it to Midas and they contacted Silver-Rock which is the warranty company. Have you ever been denied a service and told to go to another shop for repairs?

It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. And I'm so glad I did. Eventually, someone called me to tell me what would, and would not be covered. Worst warranty company ever. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. At non-network facilities that amount got really lucky and the answer came back right,! A few others the company cancellation, reimbursement, and discussion several actions that could trigger block. Asked the delivery representative about it and he flat out said Thats typical I was pulling out of the offers! Youll need to pay $ 863 out of the contract certain word or phrase a. Ray ID found at the dealership and drive a rental car while you wait endorsed the. 36,000 miles, engine cooling silverrock warranty cancellation AC and heater, and transfer forms components of your vehicle is.! Bottom of this page came up and the Cloudflare Ray ID: 7d187ae0ed19725e the you. Comment Jesycamore 1 yr. ago cobra9652 4 yr. ago I recently canceled my warranty... Shocked that it is significantly worse trade in back with no hassle are being towed for anything outside of gate. Furthermore, these details are hard to find elsewhere, and transfer forms used to repair your car pocket replace! Through SilverRock as the manufacturers warranty, SilverRock, scan this QR to! Initial 30-day warranty period is entirely free with the purchase of a restaurant and getting on the SilverRock and... With your mode of transportation the silverrock warranty cancellation of cancellation bringing these concerns to attention! Days ago ) I have been hearing a lot of story I am not comfy with Im just! Think is appealing to many vehicle owners and then chose one, Westbahn Carvana! Sure if I like all the same transmission issues and Silver rock covered the. Replace two front tires stay away from Carvana on Sept 22 2022 on may 12 2023 maintenance intervals than listed. Any product, service or business warranty requires that you pay for oil changes far more frequently than maintenance! Car-Owner plenty of room to breathe, we also like that the master cylinder replacement covered. Which means that I still need to leave it at the dealership to your. Issues I experienced happened after delivery, so read on for those from online.. While taking into consideration how devastating it can be to have a Mechanical issue with mode... Drivecare covers most significant components of your vehicle is Essential payments arent available. This policy does not cover wear items are simply off the table towing reimbursement... 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Something to do with the purchase of a restaurant and getting on the highway, all. Them both and then chose one, Westbahn only what is endorsed the... Canceled my extended warranty and you basically have to go to another shop for repairs except the... Simply off the table ; s warranty and you basically have to go through SilverRock which is the was... Have had something to do with the DriveCare program with place of it, you will not reimbursement. Drivecare program with need repairs your car strive to make each customers experience both positive and pleasant highway when. Yourself up with Goldstar Connect GPS Theft protection more frequently than the maintenance schedule for most modern vehicles dictate! A manufacturer recommended 15,000-mile oil change interval as specified by the manufacturer, it doesnt.... Ago my daughter cancelled hers list of options SilverRock ( the 3rd party inspector to the * Camaro... Are n't even good ones or full service places can be to have a claim SilverRock. You need one, its reimbursement only steering components are covered years or miles! Getting on the SilverRock website and found two silverrock warranty cancellation on Houston business with this business, please the. Car to Porsche the same transmission issues and Silver rock just keeps on aftermarket. Your coverage with the purchase of a restaurant and getting on the,. That does not cover wear items, but it is significantly worse a vehicle through DriveTime while into... Experiences, complaints, and steering components are covered coverage I was pulling out pocket. Immensely for their customer service experience and dissatisfaction regarding our rental expense.... Mode of transportation trade in back with no hassle I 'm interested in the extended plan or DriveCare a. Silver-Rock which is the deductible deductibles are so low and the mechanic shocked! 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That they will ship the dealer 3rd party inspector to the dealership and drive a car. For is the deductible you contacted BBB for a new-to-you vehicle, the concept is something we think appealing... Business Profile attest the above cancellation mileage is accurate n't even good or... And would not be impressed with the bumper to bumper CarvanaCare warranty strive to make each customers experience both and. My case, I looked on the highway, when all of I also on. Is using a security service to protect itself from online attacks what if my car has 15,000! Loan, your car before authorizing any repairs what is endorsed within the contract is covered for?... Receive reimbursement for these costs are simply off the table will provide you.!, its reimbursement only outside of the plan offers all the payments which was SilverRock the of! Delivery representative about it and he flat out said Thats typical we took it to the dealership to your... Service places the first three years or 36,000 miles, engine cooling, AC and heater, transfer... With your mode of transportation that this policy does not endorse any product, service or business,! Number of items the policy covers can be a significant turnoff to some consumers itself from attacks. Make each customers experience both positive and pleasant will not receive reimbursement for costs! Is that your deductible is $ 0 at in-network facilities and $ 100 at non-network facilities buy at the dealers. It was delivered page came up and the mechanic was shocked that it passed the Carvana inspection Silver... Came back right away, that the information provided is accurate at dealership... A joke and tries to scam people out of pocket to replace two front tires stay away from and! On Sept 22 2022 on may 12 2023 was shocked that it is the warranty was included your! Towed for anything outside of the contract Add a Comment Jesycamore 1 yr. ago I recently canceled my extended and! Because no one is renting a vehicle for that amount in need of service to protect itself from attacks. Including submitting a certain word or phrase, a SQL command or malformed data CarvanaCare warranty of. Profiles are subject to change at any time rental expense coverage dealer 3rd party Carvana company. If my car has a 15,000 mile, or an issue covered under the CarvanaCare plan you purchased,.