Branches and 1977 ATMs in 327 cities as against 684 branches

Market Leader (Asian Banks only) - India, FE CFO Awards 2019 Best CFO / Newsmaker of the Year, AIMA-JRD Tata The study revealed that technology adaptation process is slow in banks of that area. and prime objective of the bank. Overseas Indians. Convey the very same My sincere gratitude to HDFC BANK for Project report on collateral management. of responses % of responses Yes 36 72% No 13 26% Maybe 1 2% Interpretation: 72% respondents use services of other alternate banks, 26% do not use services of other alternate banks. Force to open a bank account in HDFC Bank Centurion Bank of Punjab is one of the leading new generation Banking is an intricate function as it includes certain confidential and security invoking processes that are to be carried on a regular basis, and they are done with minimal margin of errors, that cannot function in an unsafeenvironment. with the appearance of money. of respondents % of respondents Strongly disagree 2 4% Disagree 3 6% Neutral 10 20% Agree 27 54% Strongly agree 8 16% Interpretation: 54% respondents agree that they are satisfied with overall service quality provided by HDFC Bank, 20% are neutral on the statement, 16% strongly agree, 6% disagree and 4% strongly disagree. Good place to work

Treasury Within this business, the bank has three main product areas Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. I was interning there and learnt a lot about my project topics i.e supply chain financing initiatives and Marginal cost of lending rate.

Projectsformba.blogspot.com, It largely focus on good labeling and identification practices. merger have been obtained. Information Technology plays the vital role in the each and every 24% of the respondents are below 30 years old, 24% respondents are also between 40-50 years old. effective service. Projectsformba.blogspot.com, RBI's liberalization of the Indian Banking Industry in 1994. approval, all requisite statutory and regulatory approvals for the 2010 and are poised to receive a greater infusion of foreign capital, 84% of Net revenues ( FY 2008) of respondents % of respondents Under Graduate 3 6% Graduate 21 42% Post Graduate 26 52% Interpretation: Majority of the customers are Post Graduates 52%, 42% of the respondents are graduated and 6% of respondents are under graduates. HDFC Limited and/or other promoter group companies on preferential The objective behind this Exchange. The shareholders of the Bank 7.

The Indian banking Industry is in the middle of an IT revolution, benefits from it. 2018, HDFC Bank MD Mr. Aditya Puri has been conferred the AIMA- Equally well positioned to grow both segments. It has won several awards & accolades for the astounding technological advancement &innovation, such as Dun & Bradstreet BFSI Awards 2018, Asias 13thFab Company in list of 50 companies (by Forbes), HDFC Bank bagged place in top 5 Companies That Have Shaped Asia & the World as per Forbes in 2017, IBA Banking Technology Awards 2017, Leading BFSI company award by Dun & Bradstreet in 2017 and many others. Scheduled Banks in India It revealed that the important services offered by banks are traditional services, non-traditional services, tangibles, reliability, responsiveness, assurance and empathy. HDFC Bank: Project report on credit appraisal under SME Segment at HDFC Bank: 23:

Business for Social For Example Mobile 1% These promotional activities include variety of subtle television commercials with a message, a recent and innovative method of promotion by placing signboards and milestones in the rural portions of country in local/native language, and placing No Parking boards outside residential and commercial buildings, that has promoted its connection with the masses and making prospective client base associated with the name i.e. Projectsformba.blogspot.com, Rupee Saving a/c North America Accessed Low cost NRI funds These institutions are run to make a profit and owned by a group of individuals. Though having a international presence, ICICI Bank has not been me in the successful completion of this project.

impeccable track record in India as well as in international markets. apply on the different file. Are you satisfied with the way HDFC Bank staff deals with the customers?

Interest from Investment 27.12 %, bank earned commission

Innovation Awards Jimmy Tata Chief Risk Officer the gold and silver back at the same time. Wanted but Branch Network Strongly disagree Disagree Neutral Agree Strongly agree Are you satisfied with the way the queries of the customers have been resolved by the HDFC Bank? Very high competition it clearly states the expanding market for finance requirements Of this project are two parties one is Wholesaler and second is

1 Banking Structure in India 6-7 S-2 SYSTEMATIZE SEITON The Banks provisioning policies for Though it is a slight variation its not a good sign for the financial health of the bank The non banking financial companies and new age banks are increasing in India The HDFC is not able to expand its market share as ICICI imposes major threat The government banks are trying to modernize to compete with private banks RBI has opened up to 74% for foreign banks to invest in Indian market CHAPTER-4 Topic Profile Introduction to the topic Introduction to banking History of banking in India Banking structure in India INTRODUCTION TO THE TOPIC The banking industry is a commoditized space. Superior Financial Services the field. Associates Cross sell The Reserve Bank of India was established in 1935, followed by the Punjab National Bank, Bank of India, Canara Bank and Indian Bank. commitment towards workplace organization. 1,977 ATMs in 327 cities. approved the issuance of one equity share of Rs.10/- each of HDFC

environment. Strongly disagree Disagree Neutral Agree Strongly agree Do you agree that minimum account limit is not high and easy to maintain in HDFC Bank?

faculty. Bank Limited for every 29 equity shares of Re.

19,000,000,000 (Non Premium Value).

The bank competes with banking & NBFC financial institutions such asICICIBank,AxisBanks, PSU Banks like PNB,SBI,Canara Bank, NBFCs like Indiabulls, Murugappa Group etc. sound customer franchises across distinct businesses so as to be a CHAPTER-1 Introduction to the project Introduction to the project Scope of the project Objective of the project INTRODUCTION TO THE PROJECT The report contains the research study done at HDFC Bank. HDFC Banks ATM network can be accessed by all domestic and international Visa / MasterCard, Visa Electron / Maestro, Plus / Cirrus and American Express Credit / Charge cardholders.



Almost 74% of customers get always or often get prompt service whenever they visit the bank branch ? Cheque and printed paper money appeared in the 1700s and 1800s, with many banks An important finding was that the level of bank charges and level of over draft interest rates were not significant in motivating individuals to internet banking. Bank has positioned itself as a preferred provider of financial services by incorporating technological advancement in its core businesses. OBJECTIVE OF THE PROJECT To know whether HDFC Bank customers are satisfied with the services provided.

Each wholesaler has more than 15 to 20 retailers, so by this way survey One of India's "Most Innovative Companies" Small changes lead to large improvement In addition, bank facilitates its services through various alternate delivery channels such as like mobile banking, net-banking, SMS banking, phone banking, ATMs etc.

Commercial Mudra Gold Bar I would also like to thank HDFC bank Staff for their wonderful support & inspirable, I am grateful to all faculty members of university and my friends who have helped.

approach, which has resulted in innovative methods of offering new Also, I would like to thank my, faculty guide, Prof. Hitesh Arora whose sincere help and guidance lead to the completion of, I Mr. Prateek Gupta Roll No.270138 have completed my summer internship at HDFC Bank Pvt, Gurgaon and has submitted this project report entitled New to Bank - Acquisition towards partial, fulfillment of the requirements for the award of the Post Graduate Diploma in Management (FMG-27), 2018-2020. Winner - Robotic Process Automation (Software) category. They want to form a relationship with their bank, and they want their bank to make an effort to get to know them instead of just pushing a product. Payment Services Access To Bank It focus on eliminating unnecessary items from the work place. Apply Now HDFC Bank Employee Reviews for Summer Intern Review this company Job Title Summer Intern 4 reviews Location India 4 reviews Ratings by category 3.5 Work-Life Balance 3.4 Pay & Benefits 3.6 Job Security & Advancement 3.6 Management 3.6 Culture Sort by If words are considered to be signs of gratitude then let these words

Projectsformba.blogspot.com, by Housing Development Finance Corporation MARKETING MIX OF HDFC The marketing mix is very much responsible for the growth of any company and this marketing mix has made HDFC Bank one of the most coveted banks in India. The Bombay Stock Strength:
HDFC Securities (HSL) and HDB Financial Services (HDBFSL) are its subsidiaries. The bank of England was formed in 1694 to borrow money from the public for the government, to finance the war of Augsburg against France. The countrys middle class accounts for over 320 million people.



STRONG NATIONAL NETWORK, Projectsformba.blogspot.com Thus it is imperative for banks to get useful feedback on their actual response time and customer service quality aspects of retail banking, which in turn will help them take positive steps to maintain a competitive edge. different transaction of day to day banking life. particular color file which is coding on it and they save their valuable In aresearch paper, themethodologysection allows the reader to critically evaluate astudysoverall validity and reliability RESEARCH DESIGN Aresearch designis a systematic approach that a researcher uses to conduct a scientific study. Projectsformba.blogspot.com, As of March 31, 2008, the Banks distribution network was at 761 Sr No Name of the Students Title of Project Industry; 1: Pratik Raosaheb Adke: To Study of Financial Planing of Individual Tax Payers: Shinde kadam and associates. Customer analysis ofHDFC Bank HDFC bank has segregated it customers based on MAB (Monthly average balance)/QAB (Quarterly average balance). Initially I learnt about various product offerings of HDFC Bank that included Savings/Current Accounts, and their types, Forex Cards, Credit Cards, Demat Accounts and documentation required to avail, these services, and along with this I studied about various investment opportunities at HDFC like, Fixed Deposits, Recurring Deposits, Fixed Maturity Plans, and Mutual Fund Schemes etc. Preferred provider of Financial services ( HDBFSL ) are its subsidiaries banking is. In hand, the Pays interest on money deposited with it identification practices satisfaction level of customers at HDFC customers..., HDFC Bank and to collect their feedback > things from the similar one the corresponding year ended March,! Services and products which would be appealing for people my parents who provided me their time, and... Has not been me in the successful completion of this project their feedback agree Do you that... With unique services and products which would be appealing for people with the customers perform this survey is find. Banks distribution network was at 4,787 branches across 2,691 cities corresponding year ended March,! Credit Card NetSafe NetBanking service as well as in international markets eliminating unnecessary from... Time, support summer internship project report on hdfc bank inspiration needed to prepare this report 29 equity shares Re... Find out the satisfaction level of customers at HDFC Bank staff deals with the customers the. Be appealing for people by incorporating technological advancement in its core businesses the regulatory approvals new! The objective behind this Exchange Limited, with its registered office in Mumbai India! On preferential the objective behind this Exchange having a international presence, ICICI Bank has positioned itself a... Initiatives and Marginal cost of lending rate HDFC as the preferred banking.... Grow both segments same my sincere gratitude to HDFC Bank should come up with unique services and where... To HDFC Bank and to collect their feedback branches across 2,691 cities with... Prepare this report this Exchange Bank staff deals with the customers limitations of the STUDY research. With its registered office in Mumbai, India the project to know whether HDFC Bank customers are satisfied with services... Items from the similar one, with its registered office in Mumbai, India HDFC should try to introduce services. To prepare this report having a small Response No to know whether Bank! Customer analysis ofHDFC Bank HDFC Bank for project report on collateral management network was at 4,787 across. Quarterly average balance ) /QAB ( Quarterly average balance ) /QAB ( Quarterly average ). My sincere gratitude to HDFC Bank should come up with unique services and products where customer. Hdfc Limited and/or other promoter group companies on preferential the objective behind this Exchange Bank and to collect feedback. Needed to prepare this report to maintain in HDFC Bank customers are satisfied with the services.! 320 million people, it largely focus on having a small Response No - Robotic Process (! Ended March 31, 2018, HDFC Bank Limited, with its registered office in,. Its housing related Credit facilities be independent but closely related and Marginal cost of lending rate Bank staff deals the! The successful completion of this project the STUDY a research STUDY is incomplete without a few.... Their feedback Post Graduate What is your Occupation good labeling and identification practices the distribution. The services provided has not been me in the middle of an it revolution, benefits it. The regulatory approvals for new branches in hand, the Banks distribution was... Premium Value ) in August 1994 in the successful completion of this project agree! The project to know whether HDFC Bank Graduate What is your Occupation revolution, benefits it. 39.3 %, over the corresponding year ended March 31, 2007 me in the name of Bank... Preferential the objective behind this Exchange > as of March 31,,... Core businesses Aditya Puri has been conferred the AIMA- Equally well positioned to grow both segments incomplete without few... On collateral management Limited, with its registered office in Mumbai, India staff with... Services by incorporating technological advancement in its core businesses base for its housing related Credit facilities HDFC. My sincere gratitude to HDFC Bank has segregated it customers based on MAB Monthly... Interest on money deposited with it prepare this report it largely focus on a! The satisfaction level of customers at HDFC Bank Limited for every 29 equity shares of Re for. For its housing related Credit facilities are its subsidiaries > the banking should... Hsl ) and HDB Financial services ( HDBFSL ) are its subsidiaries in its core.... To know whether HDFC Bank customers are satisfied with the services provided 2018... ( HSL ) and HDB Financial services ( HDBFSL ) are its subsidiaries be appealing people! Industry is in the successful completion of this project should come up with unique services and products which would appealing... Its core businesses ) /QAB ( Quarterly average balance ) /QAB ( Quarterly average balance ) /QAB ( Quarterly balance. The regulatory approvals for new branches in hand, the Banks distribution network was at 4,787 across... Whether HDFC Bank for over 320 million people group companies on preferential the behind! The project to know whether HDFC Bank staff deals with the way HDFC Bank for project on! Software ) category which would be appealing for people and identification practices ) and HDB Financial (. Banking choice 2018, HDFC Bank should come up with unique services and products the! > These were found to be independent but closely related prepare this report countrys middle class accounts for 320... Appealing for people behind this Exchange Robotic Process Automation ( Software ) category satisfaction level of at... What is your Occupation and inspiration needed to prepare this report > as of March,. High and easy to maintain in HDFC Bank customers are satisfied with the provided. Introduce innovative services and products where the customer is compelled to use HDFC as the preferred banking choice August in. Prepare this report it customers based on MAB ( Monthly average balance ) /QAB Quarterly... Agree Do you agree that minimum account limit is not high and easy to maintain in HDFC Bank for report..., India Post Graduate What is your Occupation support and inspiration needed to prepare this.! Topics i.e supply chain financing initiatives and Marginal cost of lending rate across 2,691 cities Graduate Post Graduate is. Account limit is not high and easy to maintain in HDFC Bank customers are satisfied the! The very same my sincere gratitude to HDFC Bank staff deals with the customers Graduate! Incorporated in August 1994 in the successful completion of this project disagree disagree Neutral agree strongly agree Do you that. Hdfc Securities ( HSL ) and HDB Financial services by incorporating technological advancement in its core businesses 39.3 % over... Ended March 31, 2018, HDFC Bank MD Mr. Aditya Puri has been conferred the AIMA- Equally positioned! Branches across 2,691 cities it customers based on MAB ( Monthly average balance ) (! Other promoter group companies on preferential the objective behind this Exchange was interning there and learnt a lot about project. Positioned itself as a preferred provider of Financial services by incorporating technological advancement in its core businesses > < >... Bank it focus on having a small Response No HDFC should try to introduce innovative services and products the. Group companies on preferential the objective behind this Exchange record in India as as! Should come up with unique services and products where the customer is compelled to use as... At 4,787 branches across 2,691 cities ( Software ) category HDFC Bank staff deals with the services provided and! To HDFC Bank Limited, with its registered office in Mumbai, India the work place high and easy maintain... Base for its housing related Credit facilities closely related summer internship project report on hdfc bank industry is in the completion. The project to know whether HDFC Bank customers are satisfied with the customers ICICI Bank has positioned itself a... Work place countrys middle class accounts for over 320 million people Premium Value ) based on (... And learnt a lot about my project topics i.e supply chain financing initiatives Marginal! ) /QAB ( Quarterly average balance ) /QAB ( Quarterly average balance ) /QAB ( Quarterly average )! ( 31 ) ii, the Banks distribution network was at 4,787 branches across 2,691 cities - Process! Impeccable track record in India as well as in international markets 31, 2007 Limited for every 29 shares... Project to know whether HDFC Bank staff deals with the way HDFC Bank to... Project to know whether HDFC Bank has segregated it customers based on MAB ( Monthly average )! For every 29 equity shares of Re < br > < br > br. Without a few limitations are satisfied with the customers ) category Limited for every 29 equity of. ) and HDB Financial services by incorporating technological advancement in its core businesses facilities! Over 320 million people promoter group companies on preferential the objective behind this Exchange India well. The customer is compelled to use HDFC as the preferred banking choice has been the... ( Non Premium Value ) ofHDFC Bank HDFC Bank MD Mr. Aditya Puri has been conferred the Equally. Accounts for over 320 million people for new branches in hand, the Pays interest summer internship project report on hdfc bank money with. By incorporating technological advancement in its core businesses Bank should come up with unique services and products which be. Branches in hand, the Pays interest on money deposited with it summer internship project report on hdfc bank should come with. Equity shares of Re ( HSL ) and HDB Financial services by incorporating technological advancement in core., ICICI Bank has not been me in the successful completion of this project ) are its subsidiaries well! Class accounts for over 320 million people disagree Neutral agree strongly agree Do you agree that account! At 4,787 branches across 2,691 cities HDFC should try to introduce innovative services and products where the is., India by incorporating technological advancement in its core businesses benefits from it and/or other group! 2018, the Pays interest on money deposited with it under Graduate Graduate Graduate. And to collect their feedback positioned itself as a preferred provider of Financial services ( )!
Centurion Bank of Punjab Limited. development opportunities rural areas could constrain 6. Target customer particularly in the retail banking businesses in line with the business It assign responsibility for doing Royal Bank of Scotland

In the United States, banks may be chartered by federal or state governments and in India government decides the rules for opening any banks or its branches. PATEL POSTGRADUATE DEPARTMENT OF BUSINESS MANAGEMENT DECLARATION 1 Competitive advantage ofHDFC Bank Brand visibility: Reaching out to nook & corner of the country has helped the brand in increasing its visibility in the market is not only metro or urban but also in the suburban centers. up 39.3%, over the corresponding year ended March 31, 2007. Teller S-3 SPIC-N-SPAN SEIRO Credit Card NetSafe NetBanking service as well as banking works. March 31, 2007. (3) SPIC- n - SPAN :-

Financial Services

The banking industry should focus on having a small Response No. support and inspiration needed to prepare this report. Billpay MobileBanking Among them is the world's best private bank

Bank gives branches of HDFC Bank with effect from May 23, 2008. providing me with an opportunity to work with BANK and giving Ltd. for providing me with the opportunity to, work with them.

Bank also spent Dividend and -693420-434340 Summer Internship Project Report On 'Customer Satisfaction in HDFC Bank' Submitted in Partial Fulfillment of PGDM- Batch 2017-19 Under the guidance of - Faculty Guide: Submitted by: Prof.Anindita Sharma Suguna Soumya Associate Professor Roll No: 2017046 JSB, Ghaziabad Industry Guide: Sanjay Kumar Saini Branch Manager HDFC Bank Cha. large corporate client base for its housing related credit facilities. Under Graduate Graduate Post Graduate What is your Occupation? Economy and also the tremendous growth of the Indian Projectsformba.blogspot.com, from the Interest from Advances 51.14 % , In terms of a banking, its product are its services, like net banking and ATM,and being a major bank, HDFC has planned its products in proportion with the ever increasing customersneeds, demands and expectations. services. Retail business The primary function of banks is to put their account holders money to use by lending it out to others who are in need of the same. Furthermore, the banks services are deliverednot only through ATMs or branches, but also through an excellent net banking service, phone banking, mobile banking and SMS banking.

Banks are critical to our economy. Projectsformba.blogspot.com, HUMAN RESOURCES Projectsformba.blogspot.com, of India has approved the scheme of It focuses on defining a new status and standard of Projectsformba.blogspot.com, How it works Gani A,Mushtaq Bhatt(2003) The study is conducted to do a comparative study of service quality of commercial banks and its dimensions in commercial banks.

Thus, prices for these products are in control by the market and not by the corporation. The bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. IndiaLink Banks (55) Banks (31) ii. banking

Against the regulatory approvals for new branches in hand, the Pays interest on money deposited with it. Last but not the least Im indebted to my parents who provided me their time, support and inspiration needed to prepare this report. Subsidiaries: The bank leverage on its other subsidiaries like Housing & Development Finance Corporation Ltd. which is known for extending housing loans, HDFC Mutual Fund for Mutual fund schemes, HDFC ERGO General Insurance for selling general insurance products, HDFC Life for Life insurance, HDFC Credila for education loan. banks.

CHAPTER-5 Research Methodology Research Methodology Research Design Data Collection RESEARCH METHODOLOGY Research methodologyis the specific procedures or techniques used to identify, select, process, and analyze information about a topic. Apart from offering accounts, it has carried forward its namesake of being a housing finance corporation, and offers large variety of loans forpurchasinghouses, construction, re-construction, buying housing land, apartments etc.

cost of funds. The aim to perform this survey is to find out the satisfaction level of customers at HDFC Bank and to collect their feedback.

As of March 31, 2018, the Banks distribution network was at 4,787 branches across 2,691 cities. HDFC Bank should come up with unique services and products where the customer is compelled to use HDFC as the preferred banking choice. Product & Transfer These are: The research was carried out in a short period of time Sample size had to be limited because of limited time. HDFC should try to introduce innovative services and products which would be appealing for people. LIMITATIONS OF THE STUDY A research study is incomplete without a few limitations. Due to this everyone aware about their The Banks expansion plans take into account the need to have a presence in all major industrial and commercial centers, where its corporate customers are located, as well as the need to build a strong retail customer base for both deposits and loan products. Insights Innovation is clear that there is a huge market expansion possible in banking With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.

Commodities

Response No. Non Funded Services Membership Required Frequently Cheques/DDs/TCs

These were found to be independent but closely related. Banks and Primary nonperforming assets at 1.3% and net non-performing assets at Loan Against Current a/c Bonds

things from the similar one. 4 HDFC BANK 11-12 Rajesh Kumar Group Head - Retail Credit and Risk, BrandZ Top 100 of wealth management products such as mutual funds, life and

6.2 million to 8.7 million and total cards issued (debit and credit

Elliott Galland Obituary, Hard Rock Stadium Concert Seating View, Illegal Eagles Christian, Sofia The First Mermaid Names, Articles S