16. November 2022 No Comment
18. Find us here: Lagos Ikeja Application Centre Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Below, we take you step-by-step through the process. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. Be likely to harass, upset, embarrass, alarm or annoy any other person; EBITA margin target raised to around 16%, a record high, versus 15.7% previously. You might have some questions as you go through the visa process. Attention: Fraud Alert. Once the government visa authority has made a decision on your application, we then inform you when your passport is ready for . The views expressed by other users on our site do not represent our views or values. 1. You are not permitted to use it without our approval. We will only disclose personal data that is necessary to deliver the service. A valid e-mail address. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. Rectify the right to inaccurate data rectified. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. 5. To process your personal data lawfully we need to rely on one or more valid legal grounds. Electronic media data: Video and audio recordings. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. As soon as your passport can be returned to you, well send it directly to the address of your choice* using a trusted and secure courier service, so you dont need to travel to collect it. You should use your own virus protection software. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. Email: Will be kept secure and confidential; You also agree: We will only use your personal information as set out in our Privacy Notice. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: All rights reserved. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. We may make changes to our site Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. In any way that breaches any applicable local, national or international law or regulation; We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. 6. In Nigeria, TLS allows visa applicants to select any of the following location that is convenient for them: ABUJA VICTORIA ISLAND, LAGOS IKEJA, LAGOS ADDRESS OF TLSCONTACT (IKEJA, LAGOS) UK VISA Application Centre Ground & First Floor, Etiebets Place, 21, Mobolaji Bank Anthony Way, Ikeja, Lagos. Interactive services We want to ensure you remain in control of your personal data. JavaScript seems to be disabled in your browser. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services.
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For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. TLScontact does not do profiling. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). TLScontact will issue the Customer with an invoice upon payment of the Service. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; Please be aware that compliant Travel insurance is mandatory for your visa application. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. As a new website security measure, starting 16 May 2023 all applicants will have to verify their phone number in the application form with a one-time password (OTP) received by text message. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
email@mailexample.com By credit/debit card; Data protection We may suspend or withdraw our site
Designed to enhance your visa application experience. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Scope of the Service Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. 11. No liability for damages How we may use your personal information Book an appointment for you to one of our TLScontact application centre; For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Payment terms Government Authorities We will only collect personal data required by our Clients to related service(s). My e-mail address * i.e. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. For further information, please visit the link here. 3. Be genuinely held (where it states opinions); Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Prohibited uses Cookie settings in Internet Explorer Alternatively, if you have chosen our Express Courier Return service, your passport will be sent directly to the address you have . We reserve the right to withdraw linking permission without notice. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; Rules about linking to our site Impersonate any person, or misrepresent your identity or affiliation with any person;
Buy now to secure your future trip, including Covid-19 coverage. TLScontact. Most of the time we do not maintain any personal data once the application/service process is over. Be accurate (where it states facts); Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. We keep your personal data in accordance with our legal obligations and with our Clients instructions. We do not represent that content available on or through our site is appropriate for use or available in other locations. They shall prevail over any other version and any other conflicting document. The Tlscontact centre is for visa application. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. Which cookies do third parties set on our websites? 6. 1.6. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; Beware of other websites, companies or individuals attempting to sell UK visa appointments. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Intellectual property Too busy to come to our centre during standard opening hours? any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. This should be the same Visa Application Centre as your appointment. Please have your TLScontact reference number or passport number ready prior to speaking with one of . Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Strictly Necessary Cookies Will never be used for anything other than to process the requested service; Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; 16. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Loss of profits, sales, business, or revenue; Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. CCTV images for general surveillance. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Our Security Notice, which sets out information about security rules to be followed at our Application Centre; When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. For the purpose of harming or attempting to harm minors in any way; In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. The store will not work correctly in the case when cookies are disabled. Further legal action against you; Disputes In order to monitor our service provision, to prevent human trafficking and to protect vulnerable people, our Government Clients may request access to real-time footage of the activity in our Visa Application Centres. Third parties for legal reasons For example, Google Analytics is used to identify your visit to the site. We recommend that you print a copy of these terms for future reference. without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. There are other terms that may apply to you Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. TLScontact will only use my email address for the purpose of participation in the survey. We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: HOW LONG WE STORE PERSONAL DATA? Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. 10. 2. 15. You will find below some useful information and links to help you. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. Restrict the right, in some cases, to restrict processing of your personal data. To know which days and times our centre is open, please check our Address page. We will never transfer your personal data in an unsafe or unsecure way. Our site is made available free of charge. The type and categories of personal data that we collect is dependent on what service you are applying for. Our trade marks are registered We may use your personal data to: A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. You may use our site only for lawful purposes. This information and these materials have not been verified or approved by us. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. We will never transfer your personal data in an unsafe or unsecure way. We will never sell your personal data or use it in any way without your direct knowledge. Any equipment or network or software owned or used by any third party. 67, rue Saint Lazare Log in to your TLScontact Account Please enter the provided e-mail address and password during your account creation. You are solely responsible for securing and backing up your content. Part of this is making sure you understand your rights, which are as follows: Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. Coming to our centre during our opening hours may be complicated for you. Here are the mandatory steps to apply for a Schengen visa. 9. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. We may use your personal data to: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. TLScontact by your side. Cant come to our centre?
This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
We use reports provided by Google Analytics to help us understand website traffic and webpage usage. WHAT DO WE COLLECT? Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Learn More Help TLScontact by your side. UK visa appointments are available for free at the TLScontact Visa Application Centre in Lagos Ikeja. Our specialist agents can travel to the location of your choice and assist you from document submission right through to biometric enrolment. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. If you purchase services from our site, our Terms of Service apply to the sales. 2.7. Log in to your TLScontact Account Please enter the provided e-mail address and password during your account creation. Promote any illegal activity; Discover some of our best-selling services below. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; Here are the mandatory steps to apply for a Schengen visa. For the best experience on our site, be sure to turn on Javascript in your browser. 8. TLScontact is a registered trademark. You must keep your account details safe Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. This provides high-quality fingerprint capture and facial photography. All rights reserved. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. 4. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Address & Opening hours Centre information Our Visa Application Centre is open for new appointments. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. Learn More Application process Find out all mandatory steps to apply for a UKVI visa. 3. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. These rights may be exercised in accordance with the conditions and procedures set out on the Website. Personal details: name, email address.
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