One of the other times I called was because my card got locked due to suspected fraud. Get information about Indiana's Safe Haven Law. I wish I could remember her name. Prior to that, reporting a stolen card, 2 weeks go by and still no card. So again I call to ask about how or is it possible to obtain them - yes it is and I should receive them by mail in 5 to 7 business days. Cant get anyone on the phone..I canceled the card as soon as I realized it was still active and am heading to file a police report in the morning. All future child support payments will be automatically deposited onto the card the customer initially received. Prior to that, pressing 1 for English should mean I speak to someone who is able to fluently speak and understand English. Because I cannot get a hold of customer service pass the prompts. Money can't be added. If you need any assistance after receiving your new Way2Go card, please call the Way2Go Customer Service center at 1-844-318-0740. Within the last few weeks, however, I started to notice large amounts being taken from the account that I had not authorized. Additionally, payments received on the Way2Go Mastercard Debit Card are viewable online. I transferred money with the correct numbers, in the correct places and was given a confirmation number 2days later and said it would clear in 2-3 business days. I also had to yell out my social security number, multiple times, to multiple people. I was in hold for 30 minutes and someone picked up and hung up on me.. I have never dealt with such horrible customer service who can barely do anything for me after being on the phone for 4x hours. This is supposed to be help for us and its a scam, These people are supposed to be helping us but they steal your money back quick. That would be a great addition also. Can someone at least answer this message?? waiting for my card from unemployment in Nevada any information on this THANK YOU in advance, This card and app is crap! The problem here is, what happens when a parent has $3.99 on their card and need it to feed, gas, or a balance difference to pay a bill, but the card is expiring, suppose this is money that would make the difference of feeding 1 child or 2 children, and maybe this was the only money the parent has, but the card is expiring, this company will not release a new card to the parent until they have the $4.00 to pay for a new card. Information on the Children's Protective Services Program, child abuse reporting procedures, and help for parents in caring for their children. Copyright 2023 State of Indiana - All rights reserved. I know y'all aint discriminating against my sexuality and gender. 866-486-1015 Ive been using GoProgramWay2GoCard for a few years now. I was greeted by a man named (Woodwin) or (Woodland) by asking for my social security number, date of birth and address, I was uncomfortable giving my social to him due to the CPNI laws, The Rep got angry with me and said i called him and if i wanted assistance i would comply. This is a load of BS. Can MiSDU customer service representatives view or track individual cardholder transaction activity? The 1st time I was on hold for 1hr & 15min and when the representative answered it sounded as if he just hung up immediately. The debit card account is a good choice if a custodial party wishes to keep support payments separate from a personal bank account or if a custodial party does not have a personal bank account. When should I see my card because I haven't received it yet and I live in Virginia. Latest News. I have never in my life come across a "business" who doesn't do anything but lie, lie, and lie. 
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