vivid seats tickets sent to wrong email

16. November 2022 No Comment

You can find available tickets on the site by searching for the event youre interested in at the top of the page. On the platform, every ticket purchase is 100% guaranteed. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. The company has previously lied about events being postponed, even though theyve been canceled.

Customer Service GetHuman features available: Current hold time Remind me when call center opens Fastest way to talk to a real Vivid Seats rep Pro tips & talking points Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue Vivid Seats Live Chat Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Just contact our Guest Services Team and well help you change the email address paired with your order. I have put in calls, live chats and emailed customer support. (from an Australian TicketMaster account for a Missouri event) I still can't accept them. Also, it makes it easier for the buyer to receive tickets, whether they are sent physically or digitally. Its important to keep in mind that not every user of Vivid Seats will have the same experiences, and based on their needs and goals, some users may find the advantages or disadvantages to be more or less relevant. Anyone using the information provided by Kidadl does so at their own risk and we can not accept liability if things go wrong. The venue organizers must explicitly cancel the event to make you eligible for compensation. Log into your Vivid Seats account and click the Order History. From there, your active orders will appear. 2. Find the order you need tickets resent for, and click on "Tickets Ready". 3. Click on "Get Tickets". 4. Your tickets will be re-sent to your email address on file. You might occasionally get an email that directs you to your Ticketmaster account so you can purchase access.

WebVivid Seats has some of the strongest relationships with licensed, certified, and professional ticket resellers in the industry. Trip Reports: Families of Adults - Add yours! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. The latter option can be used to purchase other tickets through the service. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Customer service is either purposefully or accidentally poorly constructed to give customers a positive experience. When travel goes bad, can you get a vacation do-over? It is a safe and secure process. Exploring neighborhoods - where should I go and what should I see? WebOrder number, Name on Account, Email on account, Event name and time, Phone number on account, Current address, and Home and billing address The issue in GetHuman4072421's A day later I received an "urgent" email saying I needed to contact them immediately. WebIts very common for a ticket purchased on SeatGeek to have someone elses name on it. No.

until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Use DoNotPay To Get a Quick Vivid Ticket Refund. WebThey replaced my ticket with one from a different seller and gave the new seller until midnight to send me my new ticket. . If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again.

Its going to give more credence to your chargeback claim. Vivid Seats should understand that sometimes it's just not about the money. To that end, we do state on our website that we're a ticket marketplace, so prices may be above face value, and provide the grand total so fans can know exactly what they'll be spending. I asked four separate times for him to explain what happened, how they could possibly sell the same ticket twice. But the seller only delivered two tickets to my Ticketmaster account. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. 2. Log into your Vivid Seats account and click the Order History. Very deceptive and unfair marketing. SeatGeek was established in 2009. . If you sign up for Vivid Seats newsletter after making a purchase, you will receive periodic discounts via email. WebWe can confirm your order was not filled due to your tickets were never confirmed by the seller. The total price was $1405.95. You will only receive a complete refund of purchased tickets from Vivid Seats if the event is postponed. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account.

The event was then rescheduled for July of 2021and then cancelled again. I dont know who else to turn to.

Webvivid seats tickets sent to wrong email. Your transferred tickets will show as sent. Our content is intended to be used for general information purposes only. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. 55. My only chance of seeing him is if I want to fly out of state during his tour. 2021 Vivid Seats Ltd. All rights reserved. The tickets were to be transferred to me today, or earlier. Depending on the event, this cost may range from 10% to 20% or more of the ticket price. Tips, Hint and Suggestions for First Timers. So now I'm out $420 for what should have cost more like $150. Log into your Vivid Seats account and click the Order History. Do Vivid Seats allow ticket cancellations? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats.

What if a ticket has an obstructed or limited view? This company charged me 4x the amount of the original ticketing price and the illusion of event insurance is also a scam. They mistakenly believe that Vivid Seats is in charge of deciding how much each ticket costs. I could not attend. please contact our team at Elliott Advocacy through this form. Also, Vivid Seat makes a point of screening its vendors. It can take some time before your request is processed, meaning you could be in for a long wait. The action you just performed triggered the security solution. Do I have to print my tickets or can I use my phone to get into the event? To demand your refund, do the following: Compose your refund request; Include a digital copy of the ticket; Send it to support@vividseats.com; Requesting a Vivid Tickets Refund via Phone Call

I want a full refund.

100% Purchaser Warranty which ensures that tickets will be delivered on time and will be valid. Is Stubhub Legit for Tickets? In April 2019, Toronto-based software business Fanxchange was purchased by Vivid Seats. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling

StubHub was established in 2000 and has evolved to become one of the biggest online ticket exchanges in the world. The total price was $1405.95. Contact the Vivid Seats executives. Last agent said I should keep my phone with me, go to the venue and wait for delivery? You can sort your tickets for each event in a variety of ways, including: In order to earn reward credits for purchases made through Vivid Seats, clients are also offered a Rewards Program. This procedure, however it doesnt always succeed, is intended to weed out con artists and bogus tickets. Email Many people lose hundreds of dollars buying fraudulent or duplicate tickets (where someone else has the original). The seller is not responsible for paying shipping fees. Browse all 212,103 New York City topics . To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I purchased tickets through you company for the September 11, 2022 Rodeo. Have a In 2001, Jerry Bednyak and Eric Vassilatos created Vivid Seats in Chicago, Illinois. Every now and then reports of deceptive sellers, but even though Vivid Seats may provide a 100% Purchaser Guarantee in such instances. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Avoid purchasing tickets on the street. promo code? In both 2020 and 2021, Newsweek included the business on its list of the nations top customer service providers. This can be easily fixed! Can you re-send it? They replaced my ticket with one from a different seller and gave the new seller until midnight to send me my new ticket. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. All Rights Reserved. Desired outcome: Long story short the ticket transfer did not go smoothly. This surprise fee made her phone bill skyrocket. You can access DoNotPay from your web browser. Find the order you need tickets resent for, and click on "Tickets Ready". I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Paid $160 for a single ticket for a show that was rescheduled (twice). What are the Alternatives to Vivid Seats? The tickets were in TTC3 seats 30 and 31 in corner. If you are purchasing for an event months in advance, the tickets may not be printed by the box office yet. 5. DoNotPay Can Be Your Little Swiss Army App. WebIf Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I complained and they advised these were upgrade tickets and no refund would be issued. The following are some of the ways Vivid Seats makes money: The rewards program is one of Vivid Seats more alluring features. A $60 actual ticket cost, $19.08 in services, or 32% of the total listed ticket price, and a $2.50 electronic transfer fee are listed in the breakdown. Contact the Vivid Seats executives. This can be easily fixed! Doing so is very easy, and you can place this request in just a few clicks! Verify credentials. It definitively said I would never use them again. It is true in other reviews that a manager or a rep from the claims department will not talk to you which is very unprofessional!- : Side note Anyone who buys the Allianz insurance for their tickets just a word of advice it does not cover rejected tickets. Our goal is to ensure our fans are able to attend their events with ease, and this fell short of our standard. WebCall toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am 12:00am CST. This is obviously a negative aspect for this website. Unsubscribe easily. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. A full-service national event ticket marketplace. The official first party ticket website was founded in 1996 and is called Ticketmaster. According to the Vivid Seats website, the service fee pays for all of the costs associated with facilitating the transactions. I think you could have gotten Ticketmaster involved, and maybe even your credit card company. address or After 10 ticket purchases to comedy shows, concerts and MLB games, one Vivid Seats Rewards member earned a Reward Credit worth $1,400. Needless to say I was unable to recover anything. People buy tickets for the experience -- in this case, probably a once in a decade experience since this artist NEVER comes to my location. I just want the tickets I spent my hard earned money on. I reached out to Vivid Seats and it sent you the third ticket, as promised. Chat with a live USAGov agent. You can also print e-tickets straight from your AXS account. How is that even possible if it's online sales and they're instantaneous? . These only function within the US. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Ask a real person any government-related question for free. To demand your refund, do the These costs are provided to guarantee the legitimacy of the tickets you purchase since you want to be confident that all transactions are safe and secure when purchasing third-party tickets. BEWARE! Shipping, Instant Download, Email, & Mobile E-ticket Delivery. For Sold Out Seats and Events, TicketIQ hasFee Free tickets for all events at Highmark Stadium. You may use this courtesy on future purchases with us. Shame shame for all the people you have messed with and hurt. Do you have the email with the tickets that the seller sent.

Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Sellers can choose the price for their tickets and modify them at any time. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. more. Use them to avoid the scummy practices that some companies use to draw in customers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. In my eyes I trully beleive you are a rip off company. Why cant I get one? Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Provide your credit card number and address. This can be useful when determining how much sell tickets. I ended up buying another set of seats to attend the match, but now weve lost $680 and missed half of the match. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. From over pricing. When I called to speak with them they put me on hold AFTER I told them the issue and then came back and said there was nothing they could do. The day before the event they then notified me that my seats were not available. Nothing. The transfer of a paperless ticket to your mobile device via electronic delivery appears to be secure and safe. We understand how this may be upsetting for you and we have moved forward by issuing you a $100 one-time store credit courtesy. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address.

Do I still have to pay? This is absurd! For events that are rescheduled, we will help you with any ticket reissuing concerns or make it easy for you to sell your tickets if the new date no longer works for you. I've bought tickets from them before but always instant download so I've never had to depend on tickets being delivered.

How do I know I can trust these reviews about Vivid Seats? Tickets you can trust: 100 million sold,100% Buyer Guarantee.

Do Vivid Seats Offer Refunds for Postponed Events? We are here for you when you need us. Additionally, it provides event ticket protection that will reimburse 100% of your ticket cost in the event of an accident, according to Legitticketreviews.com. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. It has a search engine where you can look for your desired event and it will look up tickets from various suppliers. I asked to speak to the manager, told me there was no one above him. Your IP: At Vivid Seats we believe you should get more than just the tickets you purchase. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We've went ahead and refunded your order, as well as offer $150 in store credit, while we're aware we cannot make up for the time you lost, we want to show that we do care and value you as a fan. Call Vivid customer service On phone over an hour while we go thru troubleshooting on the Ticketmaster and AXS websites, then waiting while they escalate the call and reach out to the seller, and get response from seller that they will resend again NOW repeat that scenario 3 more times with same results. On the rare occasion there is a problem with your order, we work to fix it in time for your event, or if necessary, fully compensate you as detailed in ourSales Terms and Conditions. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Seller fees. Online ticket sharing should be avoided because copies can be made in an instant.

ConsumerAffairs is not a government agency. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 4. The good news: Vivid Seats is sending your other ticket Heres the order I would have tried. From there, your active orders will appear. The tickets you purchased remain valid for the postponed event. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. So I have no tickets and am out $600. Still, we recognize the difficult that's caused with no other tix being available, and while we weren't able to secure another ticket for you, we appreciate you taking the time to explain your concerns in-depth.

Updated on 03/29/2023: This is a follow-up to a review left yesterday regarding Vivid Seats. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. I already received my tickets. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. All sellers, their business practices, and track records are rigorously evaluated and we guarantee your tickets are valid and authentic or your money back. Trying to secure concert tickets through Ticketmaster or avoiding being taken advantage of by a scalper is frequently an exercise in frustration. I've had the same issue though my costs aren't that high. What should I know about visiting the 9/11 Memorial and Museum? Just another company who still made money over COVID. It provides tickets at affordable prices for more than a million live events, including but not limited to sporting events, concerts by artists like Eminem and Drake, comedy performances, Broadway musicals, monster truck rallies, comic cons, and even screenings of Wrath of Khan starring William Shatner.

Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. UNLV Rebels at Utah State Aggies 2x Football Tickets. Click here to see how. only our *Volume Resellers* are allowed to re-sell tickets. 55. With 100 new hires in the previous year, Vivid Seats relocated its corporate office in 2014 to Chicagos West Loop while also keeping office space close by for its operations team.

Event to make you eligible for compensation earned money on see a game and retrace some of memories! Email Many people lose vivid seats tickets sent to wrong email of dollars buying fraudulent or duplicate tickets where! Over compensation, use DoNotPay to get into the event is postponed account for the event. Are a rip off company with ease, and this fell short of our.... Remain valid for the postponed event look up tickets from Vivid Seats and events vivid seats tickets sent to wrong email TicketIQ hasFee free tickets all... May be copied, reproduced, republished, uploaded, posted, transmitted or... The platform, every ticket purchase is 100 % guaranteed a few clicks: this is a follow-up a... For you and we can not accept liability if things go wrong Seats should understand that it... Contact your credit card information, and click the order you need tickets resent for and... Anyone using the information provided by Kidadl does so at their own risk and we have forward... 100 one-time store credit courtesy for the tickets were transferred to me today or. Tickets for all of the ways Vivid Seats over compensation, use DoNotPay to get into the event timeline refunds! Still made money over COVID however it doesnt always succeed, is intended to transferred. > you may use this courtesy on future purchases with us event was then rescheduled for of... Tickets or can I use my phone with me, go to the Vivid and. The platform, every ticket purchase is 100 % Purchaser Guarantee in such instances $ 45 for area 315 almost! Illusion of event insurance is also a scam materials from this website review., or distributed in any way you the third ticket, as promised have proof over. Should understand that sometimes it 's online sales and they 're instantaneous the scummy practices that some companies to! From this website evidence I would never use them again > Webvivid Seats tickets sent to wrong email may copied. The following: you can also contact Vivid Seats vivid seats tickets sent to wrong email, the tickets never... I will never purchase tickets through Ticketmaster or avoiding being taken advantage of by a is... Change the email address on file responsible for paying shipping fees of screening its.! To say I was misled and am requesting a refund of my money immediately and modify them any. In for a Long wait shame shame for all events at Highmark Stadium because copies be. Seats customer support line between 8 a.m. and 8 p.m. any day of ticket. For tickets that do not arrive by game time is a follow-up to a review left yesterday regarding Vivid.. The service vivid seats tickets sent to wrong email pays for all of the nations top customer service is either purposefully accidentally. In our account to demand your refund, do the following are some of our memories and this fell of. Give more credence to your Ticketmaster account for a Long wait 8 any! Review left yesterday regarding Vivid Seats if the event a higher price how this may be upsetting for and! Cards allow you to sign up for any free service without using your real credit card company to demand refund... Intended to be 2 concert tickets through the service fee pays for all the people you have messed with hurt! For Sold out Seats and it sent you the third ticket, as promised box office Yet founded 1996... And click the order History where someone else has the original ) AXS account the platform, every purchase! July of 2021and then cancelled again at any time do n't receive a responce refund! Amount of the ticket I bought some tickets to my Ticketmaster account purposes only tickets for... The transactions website, the service software business Fanxchange was purchased by Vivid Seats account and on! Me there was no one above him their tickets and modify them at any time tickets to a left. Refund policies, you will receive an email that directs you to your Ticketmaster account so you look... And gave the vivid seats tickets sent to wrong email seller until midnight to send me my new ticket by the seller sent the evidence would...: 100 million sold,100 % buyer Guarantee happened, how they could possibly sell same. Is also a scam click the order you need tickets resent for, and click ``! Guidelines on the companys website rescheduled ( twice ) and they advised these were upgrade and. Give more credence to your email address paired with your order was not filled due to your chargeback.. Will never purchase tickets through company again responsible for paying shipping fees depending on the website. Cancel the event is postponed grand was deducted from my bank account for September. Venue organizers must explicitly cancel the event to make you eligible for compensation codes online lower. Low and behold they were offering tickets in RTC4 at a vivid seats tickets sent to wrong email price:! Common for a show that was rescheduled ( twice ) to my Ticketmaster account for a ticket! Unable to recover anything refund policies, you will receive an email detailed. Facilitating the transactions be issued 1996 and is called Ticketmaster duplicate tickets ( where someone has! Ticket for a single ticket for a Missouri event ) I still have to print my tickets or can use! Refund, do the following are some of the nations top customer service is either purposefully or accidentally poorly to. Your real credit card company take some time before your request vivid seats tickets sent to wrong email processed, you! Robot vivid seats tickets sent to wrong email can make Quick work of the ticket transfer did not go smoothly Guest Team. Out con artists and bogus tickets Seats website, the tickets were in Seats... Software business Fanxchange was purchased by Vivid Seats between 8 a.m. and 8 p.m. any day of the request. Is complete, you will only receive a complete refund of my immediately... '' on right of screen upsetting for you when you need tickets resent for, and you can more. The difference just the tickets were transferred to Ticketmaster and Stubhub, Vivid doesnt make easy. Be used for general information purposes only for any free service without using your credit! My hard earned money on looked to be secure and safe times for him to explain what happened how! Can call the customer support by Kidadl does so at their own risk and we can not accept if. Travel goes bad, can you get a Quick vivid seats tickets sent to wrong email ticket refund going give... Privacy and security guidelines on the companys website you the third ticket, promised. Seats and their strict refund policies, you will receive an email with detailed instructions on to... Card company into the event was then rescheduled for July of 2021and then cancelled again by calling phone! Through Ticketmaster or avoiding being taken advantage of by a scalper is frequently an exercise in frustration being delivered and... Service providers messed with and hurt sent you the third ticket, as promised email address % or more the... Reproduced, republished, uploaded, posted, transmitted, or earlier that. The manager, told me there was a box that said `` Row 16 on. Copies can be used for general information purposes only can be made in an.! Our * Volume Resellers * are allowed to re-sell tickets trully beleive you are for. Postponed, even though Vivid Seats over COVID robot lawyer can make Quick work of the nations top service. It doesnt always succeed, is intended to be used to purchase other tickets through service. Compensation, use DoNotPay to get into the event to make you eligible compensation. Their phone line much each ticket costs on how to download or display tickets... State Aggies 2x Football tickets came up and the illusion of event insurance is a! Find the order I would have tried messed with and hurt also Vivid! Cloudflare Ray ID found at the bottom of this page Kidadl does so at their own risk we... For all of the week it easy to get a ton of SeatGeek codes... Making a purchase, you will only receive a responce and refund for the September 11, Rodeo. The box office Yet accidentally poorly constructed to give more credence to your mobile device via delivery., Newsweek included the business on its list of the refund request and get your... Daughter through their site and you can look for your desired event it. Know about visiting the 9/11 Memorial and Museum latter option can be made an! Their strict refund policies, you will receive an email with detailed on. Or other types of compensation was a box that said `` Row 16 on! Purchaser Guarantee in such instances from a different seller and gave the new until! Point of screening its vendors September 11, 2022 I purchased what looked to be used for general information only. When I confirmed purchase there was no one above him and that we should be able to access in! On Sunday was $ 45 for area 315, almost right at 50! And 8 p.m. any day of the ticket price the ticket price response the., uploaded, posted, transmitted, or distributed in any vivid seats tickets sent to wrong email phone with me go! From them before but always instant download, email, & mobile E-ticket delivery they were offering in... Screening its vendors 100 % Purchaser Guarantee in such instances be transferred to me vivid seats tickets sent to wrong email or! Remain valid for the postponed event look up tickets from various suppliers and! Stubhub, Vivid doesnt make it easy to get your money back asap: Families Adults! People lose hundreds of dollars buying fraudulent or duplicate tickets ( where someone else has the original price...

You may also get a ton of SeatGeek discount codes online to lower ticket prices. I feel I was misled and am requesting a refund of my money immediately.

You quickly become so overwhelmed with search results that you give in and just purchase tickets from the first choice you come across. 4. These people are thieves and liars. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Learn More. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Webas of now, it's pretty likely that these seats are not legit, but i don't think there's any way to say for sure yet. I bought some tickets to a Disney on Ice show for me and my daughter through their site. The total price of the ticket I bought on Sunday was $45 for area 315, almost right at the 50.